Lakeyah Duprey
Hillside,US
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
NJ EZ Pass
07.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Jewelry Consultant
Zales - The Diamond Store
09.2023 - 02.2024
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
Cashier/Sales Associate
Saks OFF 5TH, Kate Spade, and Michael Kors
03.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Barista
Starbucks
05.2017 - 01.2020
- Made and served multiple beverages with speed, quality, and consistency
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hillside High School
Hillside, NJ06.2018
Skills
- Cash Handling
- Customer Service
- Barista Experience
- Critical thinking
- Call center experience
- Computer proficiency
- Time management
- Goal oriented
- Teamwork and collaboration
- Customer assistance
- Work ethic and integrity
- POS system operation
Timeline
Customer Service Representative
NJ EZ Pass
07.2024 - 02.2025
Jewelry Consultant
Zales - The Diamond Store
09.2023 - 02.2024
Cashier/Sales Associate
Saks OFF 5TH, Kate Spade, and Michael Kors
03.2020 - 10.2022
Barista
Starbucks
05.2017 - 01.2020
High School Diploma -
Hillside High School
Similar Profiles
Felicity TroyFelicity Troy
Customer Service Representative at Pennsylvania EZ PassCustomer Service Representative at Pennsylvania EZ Pass
Maya FranklinMaya Franklin
Customer service representative at EZ PassCustomer service representative at EZ Pass
CHRISTELLE KABANANGICHRISTELLE KABANANGI
Customer Service representative at Transcore EZ-PASS-Maryland Transportation AutorityCustomer Service representative at Transcore EZ-PASS-Maryland Transportation Autority