Yuseph Days
Hillside,NJ
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining feedback processes at Madestars Productions. Excels in problem-solving and active listening, significantly improving resolution efficiency. Skilled in Microsoft Excel and adept at complaint handling, consistently achieving positive outcomes in high-stress situations. Demonstrates a strong commitment to team development and sales expertise, contributing to sustained business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Madestars Productions
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Food Service Worker
Compass Group Management
01.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Software Engineer - Cybersecurity
New Jersey Institute of Technology
Newark, NJHillside High School
Hillside, NJSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Complaint Handling
- Microsoft Excel
Certification
- CISSP - Certified Information System Security Professional
- Area of certification Training - Timeframe
Timeline
Customer Service Representative
Madestars Productions
01.2021 - Current
Food Service Worker
Compass Group Management
01.2019 - 06.2022
Software Engineer - Cybersecurity
New Jersey Institute of Technology
Hillside High School
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