Lakeyla Collette Ashley
Prairieville,USA
Summary
Mission Support Specialist with extensive experience in federal human resources, workforce management, administrative operations, and personnel systems across DHS, DoD, and federal contracting environments. Proven ability to manage high-volume personnel actions, coordinate mission-critical support functions, and ensure compliance with federal regulations. Recognized for exceptional attention to detail, strong communication skills, and the ability to streamline processes, improve accuracy, and support organizational readiness.
Overview
11
11
years of professional experience
Work History
Mission Support Specialist (Workforce Management)
Department of Homeland Security – U.S. Customs and Border Protection (CBP)
New Orleans, USA
10.2025 - Current
- Apply administrative programs, policies, and analytical methods to resolve workforce management issues.
- Process personnel actions including promotions, reassignments, and changes in working conditions.
- Assist supervisors with pay, overtime, leave administration, and HR policy interpretation.
- Research and analyze data to resolve grievances, complaints, and personnel discrepancies.
- Prepare briefs, reports, and memos to support personnel decisions and operational planning.
Administrative Support Specialist (Contractor)
North South Consulting Group
Fort Knox, USA
03.2024 - 05.2025
- Coordinated administrative services including HR, logistics, procurement, and records management.
- Advised management on administrative matters, program efficiency, and workflow improvements.
- Oversaw fleet management program including budgeting, reporting, and compliance.
- Managed calendars, correspondence, and operational support for multiple departments.
Human Resources Analyst
U.S. Army Human Resources Command (HRC)
Fort Knox, USA
07.2023 - 03.2024
- Applied legislative and regulatory requirements to reserve personnel actions.
- Compiled reports and maintained personnel records across multiple HR systems.
- Utilized SMS, RDMS, iPERMS, RPAS, IPPS-A, and other HRIS platforms.
- Reviewed transactions for accuracy, compliance, and audit readiness.
- Supported training assignments, employee relations, and personnel accountability.
Administrative Support Specialist
Department of the Army – RRC
Fort Knox, USA
05.2023 - 07.2023
- Scheduled office calls, briefings, conferences, and command-level meetings.
- Coordinated visits, travel, itineraries, and logistics for senior leaders.
- Conducted inventory, managed supplies, and advised on automation improvements.
- Composed and prepared official correspondence, reports, and memoranda.
Human Resource Specialist (Contractor)
YRCI – NOAA
Fairfax, USA
08.2022 - 05.2023
- Developed job analyses, crediting plans, and recruitment packages.
- Posted job announcements and reviewed applications for qualifications.
- Processed personnel documents, benefits, and onboarding actions.
- Extended tentative and final job offers while ensuring OPM compliance.
Senior Administrative Assistant
UPS
Louisville, USA
10.2019 - 01.2023
- Supervised clerical staff and provided administrative support to senior personnel.
- Coordinated meetings, travel, expense reports, and departmental schedules.
- Managed budgets, records, and operational documentation.
Military Personnel Specialist (Contractor)
Gemini Technologies – DoD/OPM
Fort Knox, USA
08.2020 - 07.2022
- Provided security and administrative support for DoD facility operations.
- Verified clearances, coordinated CAC operations, and maintained personnel files.
- Advised staff on security policies and compliance requirements.
- Conducted briefings and recommended improvements to security practices.
Administrative Assistant (Contractor)
U.S. Army Recruiting Command (USAREC)
Elizabethtown, USA
09.2018 - 12.2019
- Scheduled meetings, maintained personnel files, and coordinated travel orders.
- Processed personnel documents, benefits, and administrative actions.
- Supported recruiting operations and office workflow.
Administrative Assistant
Oncor Electric
McKinney, USA
08.2017 - 07.2018
- Provided administrative and clerical support to office staff.
- Managed scheduling, documentation, and customer inquiries.
Administrative Assistant II
Southeastern Freight Lines
Garland, USA
08.2015 - 02.2018
- Supported freight operations through administrative coordination.
- Maintained records, processed documentation, and assisted customers.
Warranty Administrator
H&K International
Mesquite, USA
07.2015 - 06.2017
- Provided warranty support and customer service.
- Processed claims, maintained records, and coordinated with vendors.
Education
Business Administration, Healthcare Administration, Human Resources
Purdue Global University
Business Administration, Healthcare Administration, Human Resources
Kaplan University
Business Administration, Healthcare Administration, Human Resources
Southwestern Illinois College
Business Administration, Healthcare Administration, Human Resources
Grambling State University
Skills
- Mission Support & Workforce Management
- Federal HR Systems & Personnel Processing
- Records & Data Management
- Administrative & Operational Support
- Security & Clearance Verification
- Customer Service & Stakeholder Coordination
- Travel, Logistics & Scheduling
- Reporting, Briefings & Correspondence
- Compliance, Policy Interpretation & Quality Control
- HR Systems: SMS, RDMS, iPERMS, RPAS, IPPS-A, DTS, DTMS
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Records Management Systems
- Personnel & Security Systems
- Travel & Logistics Platforms
References
Available upon request.
Timeline
Mission Support Specialist (Workforce Management)
Department of Homeland Security – U.S. Customs and Border Protection (CBP)
10.2025 - Current
Administrative Support Specialist (Contractor)
North South Consulting Group
03.2024 - 05.2025
Human Resources Analyst
U.S. Army Human Resources Command (HRC)
07.2023 - 03.2024
Administrative Support Specialist
Department of the Army – RRC
05.2023 - 07.2023
Human Resource Specialist (Contractor)
YRCI – NOAA
08.2022 - 05.2023
Military Personnel Specialist (Contractor)
Gemini Technologies – DoD/OPM
08.2020 - 07.2022
Senior Administrative Assistant
UPS
10.2019 - 01.2023
Administrative Assistant (Contractor)
U.S. Army Recruiting Command (USAREC)
09.2018 - 12.2019
Administrative Assistant
Oncor Electric
08.2017 - 07.2018
Administrative Assistant II
Southeastern Freight Lines
08.2015 - 02.2018
Warranty Administrator
H&K International
07.2015 - 06.2017
Business Administration, Healthcare Administration, Human Resources
Purdue Global University
Business Administration, Healthcare Administration, Human Resources
Kaplan University
Business Administration, Healthcare Administration, Human Resources
Southwestern Illinois College
Business Administration, Healthcare Administration, Human Resources
Grambling State University