LaKeysha Stamps
Atlanta,GA
Summary
Hardworking Package Handler with more 4+ years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Package Handler
FedEx Ground
12.2020 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Customer Service Representative
Wayfield Foods
03.2016 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
Education
High School Diploma -
Hinds Community College
Raymond, MS06.2002
Skills
- Lean principles
- Forecasting abilities
- Cross-Functional Teamwork
- Strong Organization
- Shipping and receiving
- Hazardous Material Storage
- Problem-solving abilities
- Time Management
- Warehouse Organization
- Critical Thinking
- Truck loading
- Order Picking
- Loading and unloading
- Packing boxes
Timeline
Package Handler
FedEx Ground
12.2020 - Current
Customer Service Representative
Wayfield Foods
03.2016 - 12.2020
High School Diploma -
Hinds Community College