Lakeysha Taylor
Hesperia,Ca
Overview
5
5
years of professional experience
Work History
Talent Agent Assistant
The Brogan Agency
Venice, CA
10.2019 - 12.2019
- Met with clients to discuss goals and develop strategies for career success.
- Met with clients to discuss goals and develop strategies for career success.
- Managed business and financial affairs for clients such as arranging travel and lodging, selling tickets and directing marketing and advertising activities.
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Medical Biller
Medical Legal Experts
Hawthrone, California
06.2016 - 10.2017
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
Customer Service Representative
Davids Bridal
Los Angeles, California
07.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Medical Billing Verification Specialist
Qualified Billing & Collections
City Of Los Angeles, CA
05.2015 - 02.2016
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Sales Associate
Macys Department Store
Torrance , Ca
07.2012 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
Associate of Applied Science - Medical Billing And Collection
United Education Institute
Huntington Park, CA06.2011
High School Diploma -
City of Angels
Los Angeles, CA06.2009
Skills
- Creative Solutions
- Call Documentation
- Upselling Products and Services
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Information Updates
- Administrative and Office Support
- Best Practices Management
- Customer Account Management
- Customer Data Confidentiality
- Data Entry and Maintenance
Timeline
Talent Agent Assistant
The Brogan Agency
10.2019 - 12.2019
Customer Service Representative
Davids Bridal
07.2016 - 12.2016
Medical Biller
Medical Legal Experts
06.2016 - 10.2017
Medical Billing Verification Specialist
Qualified Billing & Collections
05.2015 - 02.2016
Sales Associate
Macys Department Store
07.2012 - 11.2014
Associate of Applied Science - Medical Billing And Collection
United Education Institute
High School Diploma -
City of Angels
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