Lakeysheana Headley
Lake Placid,FL
Summary
During my tenure as a Liability Claims Adjuster, I have honed my skills in assessing damage, determining claim value, and conducting thorough investigations to ensure fair and prompt settlements. My background includes documenting claim activities, communicating effectively with clients, and providing top-notch customer service throughout the claims process. I'm well-versed in handling high case volumes with precision and care, ensuring accuracy in all aspects of claims processing. My expertise in property adjusting, automobile appraisals, and insurance policy knowledge has equipped me to make sound decisions, mitigate damages, and resolve conflicts efficiently.
Overview
6
6
years of professional experience
Work History
SR. Complex Auto Adjuster
USAA
Tampa, Florida
10.2023 - Current
- Investigate and determine coverage and liability, evaluates, negotiates, and settles auto claims such as comprehensive (i.e., theft and fire), collision (i.e., minimal policy limits, coverage determinations/issues,attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, uninsured motorist property damage, and rental vehicle coverages for repairable vehicles and total losses.
Property Claims Adjuster
CNC Catastrophe & National Claims
Mobile, AL
09.2021 - 10.2022
- Documented and communicated claim activity to clients.
- Assessed damage to properties.
- Determined proper course of action and appropriately settled [480] claims weekly.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Created or updated records with new files or information.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Input claim information and payments into company database.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Liability Claims Adjuster
Alacrity Solutions
Carrollton, TX
06.2021 - 02.2022
- Identified and obtained evidence to ascertain claim value.
- Conducted recorded witness,Claimant, Insured driver, interviews to assist claim information gathering process.
- Communicated with clients by phone and email to answer questions and offer services.
- Documented and communicated claim activity to clients.
- Determined proper course of action and appropriately settled 70 claims weekly.
- Interviewed and corresponded with claimants, witnesses, police and physicians.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service
- Created or updated records with new files or information from Police reports or Attorney.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Liability Claims Adjuster
GEICO
Lakeland, FL
02.2020 - 12.2021
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Completed required investigations on referred files within established timeframes.
- Identified and obtained evidence to ascertain claim value.
- Conducted witness interviews to assist claim information gathering process.
- Gathered information from various third parties to determine claim acceptability.
- Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
Customer Service Representative
Aerotek
Sarasota, FL
07.2019 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Therapeutic Security Tech
Wellpath
Arcadia, FL
06.2018 - 06.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Advocated for all patient/inmates health, safety and rights.
- Observed patients/inmates during treatment to compile and evaluate data on patients' responses and progress.
Education
CPCU -
The Institutes
10-2025
Skills
- Property Adjusting
- Xactimate
- Automobile Appraisals
- Complex Problem Solving
- Conflict Resolution
- Active Listening
- Critical Thinking
- Damage Mitigation
- Claims Investigations
- Liability Knowledge
- Insurance Policy Knowledge
Additional Information
- Licensed to work P&C claims in FL,LA,MS,WV,NC,KY,TX,SC,NM
Timeline
SR. Complex Auto Adjuster
USAA
10.2023 - Current
Property Claims Adjuster
CNC Catastrophe & National Claims
09.2021 - 10.2022
Liability Claims Adjuster
Alacrity Solutions
06.2021 - 02.2022
Liability Claims Adjuster
GEICO
02.2020 - 12.2021
Customer Service Representative
Aerotek
07.2019 - 10.2019
Therapeutic Security Tech
Wellpath
06.2018 - 06.2019
CPCU -
The Institutes
Similar Profiles
Tonya DavenportTonya Davenport
Anti- Money Laundering Analyst at USAAAnti- Money Laundering Analyst at USAA
Cecilia CavazosCecilia Cavazos
Associate Property Adjuster at USAAAssociate Property Adjuster at USAA
Alexis HunterAlexis Hunter
Senior Auto Claims Adjuster at USAASenior Auto Claims Adjuster at USAA