Lakhia Wilson
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Associate Store Manager
RaceTrac, W Vine St
01.2021 - 01.2023
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Increased overall store sales by implementing strategic merchandising plans and visual displays.
Petition Circulator
Remedy Intelligent Staffing
04.2019 - 10.2021
- Collect petition signatures by canvasing public areas, events, campaigns, etc.
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
Delivery Driver Helper
UPS
12.2018 - 05.2019
- Aid in loading and unloading truck
- Handling customer complaints
- Keeping delivery vehicle clean and organized
- Reduced loading time for trucks by efficiently sorting and stacking packages according to the delivery sequence.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
Cashier
American Eagle
07.2018 - 12.2018
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Ticket Sales Representative
Cinemark Orlando & XD
06.2018 - 12.2018
- Operating Cinemark's POS system for all transactions completed on assigned register
- Boosted customer satisfaction by providing exceptional service throughout the ticket purchasing process.
- Reduced customer complaints through timely resolution of issues and proactive communication.
- Provide pricing and other general theatre information,
- Adhere to food safety regulations
- Ensure store is clean and presentable
Education
A.S - BusinessAdministration
Valencia College, 1800
Kirkman, Orlando, FL2021
High School Diploma -
Jones High School
Rio Grande, Orlando, FL2020
Skills
- Skills & Abilities
- Microsoft Specialist (Data Entry)
- Operations Support and Services Specialist
- Business Specialist
- Real Estate Specialist
- Customer Satisfaction
- Communication Skills
- Collaborator
- Time Management
- Security Guard License
- Metal Detector Operation
Timeline
Security Officer
Allied Universal Security Services
05.2023 - 11.2023
Associate Store Manager
RaceTrac, W Vine St
01.2021 - 01.2023
Petition Circulator
Remedy Intelligent Staffing
04.2019 - 10.2021
Delivery Driver Helper
UPS
12.2018 - 05.2019
Cashier
American Eagle
07.2018 - 12.2018
Ticket Sales Representative
Cinemark Orlando & XD
06.2018 - 12.2018
A.S - BusinessAdministration
Valencia College, 1800
High School Diploma -
Jones High School