Summary
Overview
Work History
Education
Skills
Timeline
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Lakiesha Kingdom

Missouri City,TX

Summary

Research Analyst with advanced people and analytical skills and track record of identifying complex issues, collecting information and developing practical solutions to solve an array of problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally as evidenced by continuing education in teaching others to do the same using their own strengths

Overview

17
17
years of professional experience

Work History

Executive Office Research Analyst

JP Morgan Chase & Company
11.2021 - Current
  • Gathered data and performed analyses to provide solutions to credit and consumer problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within mandatory service levels.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Executive Office Intake Representative

JP Morgan Chase & Company
05.2017 - 11.2020

Executive Office Intake Specialist

JP Morgan Chase & Company
05.2017 - 11.2020
  • Offered compassionate and attentive guidance to clients in the times of financial hardship.
  • Liaised between clients and executive researches to maintain continuity of resolving financial concerns.
  • Administered and tracked client cases to ensure appropriate follow up.

Senior Fraud Specialist

JP Morgan Chase & Company
11.2015 - 05.2017
  • Answered incoming calls from clients experiencing high level fraud on their accounts
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Developed and implemented procedures to detect and prevent fraud.

Account Research Analyst

JP Morgan Chase & Company
02.2012 - 11.2015
  • Analyzed large volume of data to identify patterns, trends and correlations.
  • Prepared detailed reports summarizing research findings and recommendations for further action.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
  • Interpreted data and made recommendations from findings.
  • Reviewed checks being cashed from consumer account and determined if they were valid or may be fraud.

Sales and Service Specialist

Bank Of America
05.2010 - 02.2012
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.

Bank Teller

Bank Of America
06.2006 - 05.2010
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

West Side High School
Houston, TX
05.2006

Skills

  • Case Organization
  • Exceptional Customer Service
  • Federal Lending
  • Customer Needs Assessments
  • Customer Satisfaction
  • Customer Interaction

Timeline

Executive Office Research Analyst

JP Morgan Chase & Company
11.2021 - Current

Executive Office Intake Representative

JP Morgan Chase & Company
05.2017 - 11.2020

Executive Office Intake Specialist

JP Morgan Chase & Company
05.2017 - 11.2020

Senior Fraud Specialist

JP Morgan Chase & Company
11.2015 - 05.2017

Account Research Analyst

JP Morgan Chase & Company
02.2012 - 11.2015

Sales and Service Specialist

Bank Of America
05.2010 - 02.2012

Bank Teller

Bank Of America
06.2006 - 05.2010

High School Diploma -

West Side High School

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Lakiesha Kingdom