Lakira Gibson
Jacksonville,FL
Summary
Adept at enhancing customer satisfaction and streamlining appointment processes, I bring a proven track record from Lakeview Health and St Vincent Riverside. My expertise in HIPAA compliance and strong organizational skills have significantly improved operational efficiency. I excel in creating welcoming environments and managing sensitive information with utmost discretion.
Produce professional known for high standards and results-oriented approach. Delivers quality produce by ensuring optimal freshness and cleanliness. Reliable team player adept at adapting to shifting needs and maintaining collaborative environment. Brings strong knowledge of produce handling and customer service excellence.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Lakeview Health
08.2018 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Medical Scheduler
St Vincent Riverside
07.2022 - 10.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Produce Associate
Winn Dixie
05.2024 - Current
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Education
High School Diploma -
Samuel Wolfson
Jacksonville, FL05-2018
Skills
- Safety standards
- Customer engagement
- Restocking produce
- Operating pallet jacks
- Product presentation
- Quality control guidelines
- Basic medical coding
- Knowledge of medical coding
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
Timeline
Produce Associate
Winn Dixie
05.2024 - Current
Medical Scheduler
St Vincent Riverside
07.2022 - 10.2023
Front Desk Receptionist
Lakeview Health
08.2018 - 06.2022
High School Diploma -
Samuel Wolfson
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