Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager

LaKira Edwards

Geismar,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support.

Overview

3
3
years of professional experience

Work History

Customer Care Professional

Arise
03.2024 - Current
  • Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
  • Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
  • Conducted proactive outreach to customers with outstanding issues, working diligently to resolve their concerns in a timely manner.


Customer Service Representative

Teleperformance
09.2021 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Education

Associate of Applied Science -

Medical Training College
Baton Rouge, LA
12-2018

High School Diploma -

Assumption High School
Napoleonville, LA
05-2013

Skills

    Sales Techniques

    Conflict Resolution

    Typing 40 wpm

    Technical Support

    Customer Engagement

    Empathy

    Active Listening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care Professional

Arise
03.2024 - Current

Customer Service Representative

Teleperformance
09.2021 - 02.2024

Associate of Applied Science -

Medical Training College

High School Diploma -

Assumption High School

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LaKira Edwards