Lakiria Shepherd
Ridgeland,MS
Summary
Results-oriented professional with 6 years of experience and a proven knowledge of customer service, communication, time management and attention to details. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Flowood, MS
10.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Rural Mail Carrier Associate
USPS
Ridgeland, MS
03.2023 - 11.2023
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
Pharmacy Technician
CVS Pharmacy
Madison, MS
12.2019 - 10.2021
- Processed claims for third-party prescription services
- Inspected pharmacy equipment and notified management of repair needs
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Compounded intravenous medications using sterile techniques
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Stocked and replenished shelves to remove out-of-date items from inventory
- Organized medications for dispensing by profiling prescriptions and calculating quantities
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Triaged incoming phone calls, assisting callers, or escalating therapeutic inquiries to pharmacists
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Reported prescription errors to pharmacist on duty
- Verified insurance data and contact information to complete prescription refill requests
- Entered prescription information into computer databases
Customer Service Representative
CVS Health Retail
08.2017 - 12.2019
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Updated and maintained database with accurate customer information and timely data entry
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Provided account information to customers and explained bill service policies and customer rights
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Utilized automated systems to log and retrieve call information
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Assisted with mentoring new employees during and after training
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Made appropriate account corrections to resolve customer problems
Customer Service Associate Cashier
Walmart
01.2015 - 08.2017
- Built sustainable customer relationships of trust through open and interactive communication
- Obtained and evaluated relevant information to handle product and service inquiries
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem
- Submitted credit requests for defective product, pricing errors and customer accommodations
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Processed merchandise returns and exchanges
- Helped customers locate merchandise
- Bagged or boxed merchandise and prepared packages for shipment
Education
High School Diploma -
Shaw High School
Shaw, MS05.2018
Skills
- Cash Register Operation
- Organization and Prioritization
- Customer Service Skills
- Communication Skills
- Attention to Details
- Time Management Skills
- Leadership Skills
- Answering and Routing Calls
- Prescription Order Verification
- Prescription Preparation
- Delivery Management
- Attention to Detail
- Prioritizing Orders
- Decision-Making
- Heavy Lifting
Certification
Certified Pharmacy Technician
References
References available upon request.
Timeline
Online Personal Shopper
Walmart
10.2023 - Current
Rural Mail Carrier Associate
USPS
03.2023 - 11.2023
Pharmacy Technician
CVS Pharmacy
12.2019 - 10.2021
Customer Service Representative
CVS Health Retail
08.2017 - 12.2019
Customer Service Associate Cashier
Walmart
01.2015 - 08.2017
High School Diploma -
Shaw High School