Brian LeBlanc
Baytown,TX
Summary
Driven by a results-focused approach, I leveraged my problem-solving and customer service skills at Walmart to enhance shopping experiences, achieving high satisfaction ratings. My ability to build relationships and efficiently manage time led to increased sales and client loyalty. Expert in POS system operation and adept at fostering team collaboration, I consistently met quality and deadline goals. I also gained knowledge in Sales, Customer Service, Loss Prevention and Freight Handling at Academy Sports + Outdoors.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
10.2022 - 01.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
Crew Team Member
McDonald's
03.2022 - 04.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
Seasonal Sales Associate
Academy Sports + Outdoors
11.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Verbal/written communication
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- POS System Operation
- Professional Demeanor
- Cleaning techniques
- Guest Relations
- Sales Training
- Payment Processing
- Inventory Control
- Order Processing
- Point of sale operation
- Relationship selling
- Persuasion techniques
- Shipment Processing
- Fraud Detection
Timeline
Seasonal Sales Associate
Academy Sports + Outdoors
11.2023 - 12.2023
Online Personal Shopper
Walmart
10.2022 - 01.2023
Crew Team Member
McDonald's
03.2022 - 04.2022