LaKisha Barry
Cleveland
Summary
Highly skilled and adaptable professional with exceptional customer service abilities. Possesses a diplomatic approach and patience when interacting with individuals at all levels of an organization. Demonstrates strong attention to detail and commitment to follow through on tasks. Maintains a flexible mindset, always eager to learn and embrace new challenges. Exhibits a professional appearance and strong work ethic, contributing to overall effectiveness in any role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AmTrust Financial Services Inc.
07.2013 - Current
- Managed telephonic communication with agents and insurers.
- Quickly and efficiently access needed information to help resolve any issues
- Maintained concentration to accomplish assignments efficiently within a dynamic setting.
- Exhibited a keen eye for detail in all assignments.
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Exhibits a clear and confident telephone manner
- Managed data and triggered follow-up steps via internal platform.
- Negotiate collection installments and assist in accepting payment
Part D Call Center Representative I
CVS CAREMARK
06.2012 - 07.2013
- HIPPA Certified
- Ensured members had access to care
- Responded to questions from Medicare Clients
- Assisted members, doctor’s offices, pharmacies, etc
- Enrolled members into various Medicare Part D Plans
- Resolved billing issues
- Initiated grievances when the appropriate
- Served as the first point of escalation
Customer Service Representative
TTI FLOORCARE
11.2009 - 05.2012
- Educated customers on produces and services
- Consistently met call center measures and standards
- Processed purchase order by phone and email
- Conducted follow up calls to ensure customer satisfaction
- Maintain all billing & collections records
Front Desk Specialist
CLEVELAND CLINIC GUEST HOUSE
01.2005 - 01.2010
- Arranged for transportation of guests to and from hotel
- Provided information to guests in a150+ room hotel about hotel policies, services and amenities, and provided information to guest about the local area (e.g
- Ensured smooth guest transition.
- Trained new staff members, including front desk clerks and housekeepers
- Sold rooms to walk-in customers, entering/changing reservation information on the computer system
- Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability
- Managed guest complaints efficiently through hotel switchboard operations.
Education
High School Diploma - General Studies
South High
Cleveland, OHSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Professional telephone demeanor
- Team development
- Documentation
- Administrative support
- Filing
- Dispute resolution
- Recordkeeping strengths
- Spreadsheets
- Proofreading
Certification
Certified notary republic Cleveland, Ohio
Timeline
Customer Service Representative
AmTrust Financial Services Inc.
07.2013 - Current
Part D Call Center Representative I
CVS CAREMARK
06.2012 - 07.2013
Customer Service Representative
TTI FLOORCARE
11.2009 - 05.2012
Front Desk Specialist
CLEVELAND CLINIC GUEST HOUSE
01.2005 - 01.2010
High School Diploma - General Studies
South High
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