Lakisha Batiste
Pharmacy Technician
Labadieville,LA
Summary
Proactive and detail-oriented Pharmacy Technician with a track record of enhancing pharmacy workflow and customer satisfaction at CVS. Excelled in medication dispensing and drug safety, coupled with exceptional team collaboration skills. Demonstrated ability to reduce medication errors significantly, ensuring patient safety and compliance with HIPAA regulations.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
CVS
Thibodaux, Louisiana
02.2014 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Cashier
Rouses
Thibodaux, Louisiana
01.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintaining a clean and organized working area
- Aiding in various departments
- Responsible for quick and satisfying customer service
- Reassuring proper management of products
Cashier
McDonald's
Thibodaux, Louisiana
01.2008 - 09.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Graduate Certificate - Pharmacy
Virginia College
Baton Rouge, LA 09.2013 - 09.2013
High School Diploma -
Assumption High School
LouisianaSkills
-Drug safety
-Team collaboration
-Knowledge of Pharmaceutical and Medical Terminology such as sig codes
-Use of Visual Script and MS Office Applications such as MS Word, Excel, PowerPoint, and Internet Explorer
-11 years experience in customer service
-Utilizing/preparing a consistent healthy environment for customer satisfaction
-processing numerous amounts of insurance
-positioning myself to multitask under strenuous pressure
-customizing relationships with various customers
-typing large amounts of data
-responsible for processing substantial amounts of perscriptions
Timeline
Pharmacy Technician
CVS
02.2014 - Current
Graduate Certificate - Pharmacy
Virginia College
09.2013 - 09.2013
Cashier
Rouses
01.2013 - 05.2014
Cashier
McDonald's
01.2008 - 09.2012
High School Diploma -
Assumption High School