La Kisha Crumble
Humble,TX
Summary
Logistics and operations expert with a comprehensive understanding of inventory management and customer relationship management. Excels in problem resolution and compliance adherence, facilitating seamless coordination across teams. Dedicated to driving efficiency and optimizing processes to exceed service level targets.
Overview
20
20
years of professional experience
Work History
Lead Account Management Transportation & Warehouse - CSR
Hermann Transportation
11.2022 - Current
- Coordinated shipments by scheduling and managing transportation, working closely with carriers, drivers, and customers to monitor delivery timelines and resolve delays.
- Route & Load Planning: Optimize delivery routes and load configurations to improve efficiency, reduce fuel costs, and meet service level targets.
- Vendor & Carrier Management: Liaise with suppliers, freight forwarders, and logistics partners to ensure timely and cost-effective movement of goods
- Compliance & Documentation: Ensure adherence to import/export regulations, Incoterms, and safety standards; prepare and track shipment documentation.
- Monitored KPIs including on-time delivery rates, freight spend, and inventory accuracy, providing operational performance reports to management for informed decision-making.
- Problem Solving: Address logistical challenges quickly, from dock-to-stock delays to customs clearance issues, to minimize disruptions.
- Team Collaboration: Work with cross-functional teams (operations, finance, customer service) to align logistics goals and improve supply chain performance.
- Warehouse Operations: Oversee inventory management, stock receiving, put-away, picking, packing, and shipping; maintain accurate records and ensure compliance with safety and regulatory standards
Dispute AR Analyst
Robert Half
03.2022 - 06.2022
- Collaborated with collectors and management to resolve credit and collections issues efficiently.
- Work aggressively to keep 90+ days past due accounts from aging and write-offs to a minimum.
- Processed discounts, sales tax adjustments, disputes, and write-offs daily to maintain accurate records.
- As payments are received daily, all disputes must be handled accordingly.
- Recorded reasons for customer disputes to enhance clarity and facilitate timely resolution.
- Research various disputes by providing the BOL and POD and pick tickets.
- Notate 'dispute' findings requesting repayment where applicable.
- All 'DENIED' disputes are sent to the customer with an explanation and proof of freight carrier signature.
- Work on all disputes within each different customer dispute timeframe.
- Run reports to verify accurate 'rebates/promotion' deductions.
- Prepare data beforehand so the analyst will be prepared when the payment is received, showing the deductions.
- Composed dispute letters to ensure customers received clear and concise information.
- Monitor deductions taken in error by customers due to discounts, etc.
- Answer incoming/outgoing calls daily.
- Worked in various portals to ensure customer invoices were uploaded immediately.
HR Benefits Coordinator
Empyrean Benefit Solutions
09.2021 - 03.2022
- Administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.
- Managed administration of COBRA benefits for eligible employees.
- Assisted employees with health, dental, life, and related benefit claims, ensuring accurate processing and timely resolution.
- Conduct benefits orientations and explain benefits of self-enrollment system.
- Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in the payroll system for payroll deduction.
- Prepare and maintain biweekly employee reports, new-hire and absentee reports.
- Verified calculations of monthly premium statements for all group insurance policies and maintained statistical data on premiums, claims, and costs for informed decision-making.
- Resolve administrative problems with the carrier representatives.
- Coordinate workers' compensation claims with third-party administrator.
- Monitored claims status to ensure timely resolution.
- Review and respond to unemployment claims with appropriate documentation.
- Prepared and facilitated meetings to educate employees on company benefits and incentive programs, enhancing understanding and engagement.
- Assist HR managers in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.
- Updated company organizational charts and phone directory to reflect current information.
- Assist HR manager in completing benefits reporting requirements.
Billing and Collections Manager
US Logistics/Forward Air Solutions
10.2020 - 06.2021
- Managed claims submissions, payment posting, accounts receivable follow-up, and reimbursement management to ensure timely revenue collection.
- Plans and directs billing documentation, workload billing, and collections.
- Analyze billing and claims for accuracy and completeness; submit claims to proper entities and follow up on any issues.
- Collaborated with other departments to gather and analyze customer information, enhancing billing accuracy and efficiency.
- Audited procedures for billing and collections to identify inefficiencies and implement improvements.
- Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol and follows Federal, State, and payer regulations, guidelines, and requirements.
- Provided expertise and guidance on all billing processes in the practice.
- Oversees the operations of the billing department charge entry.
- Prepares & analyzes accounts receivable reports and weekly and monthly financial reports in concert with the Controller.
- Reviews and interprets operational data to assess the need for procedural revisions and enhancements; participates in designing and implementing specific systems to enhance revenue and operating efficiency.
- Analyze trends impacting charges, collection, and accounts receivable and take appropriate action to realign staff and revise policies and procedures.
- Performed manual entry and audit of rates per customer and terminal according to the contract service agreement.
- Contributed to the creation and rollout of operating policies and procedures.
- Keep up to date with carrier rule changes and distribute the information within the practice.
Buyer/Procurement Business Analyst
CEVA Logistics
Houston, USA
11.2019 - 04.2020
- Managed entry of savings into GAIN, ensuring accurate tracking of monthly savings achievements.
- Develop metrics for Procurement.
- Evaluate compliance with newly implemented projects (such as fuel), identifying missed opportunities on selected projects on Fleet and MHE Management assistance on QBR, Inventory Management, and Quotations.
- Collaborated with colleagues to streamline processes, enhancing operational effectiveness across teams.
- Perform price comparison after bids.
- Manage and maintain the Rebate Tracker to ensure that Rebate Checks are recorded and managed accordingly.
- Supplied necessary tender information to C-BID for improved project management.
- Supported punch out and catalog implementation, along with maintenance and updates.
- Facilitating Monthly Calls with Global Headquarters for Monthly Identified and Achieved Savings.
- Assisting with the entry of Initiatives, Pipeline, and Budget Savings into GAIN.
- First point of contact for GUARD, Maintain and Manage issues/ concerns from end users.
- Houston, Texas
Rate Auditor/Finance
CEVA Logistics
Houston, USA
07.2017 - 11.2019
- Ensures that all costs and terms associated with the company’s services are captured on the invoice, validating as needed with operations, managed transportation personnel, and/or carriers to resolve noted irregularities before completing the invoice processing.
- Coordinated timely resolution of invoice discrepancies, adhering to CEVA standards for freight bills and financial processing guidelines.
- Reviewed invoices and company billing rates, identified discrepancies, and resolved issues to expedite invoice processing.
- Collaborated with carriers to address billing issues, ensuring high standards of customer care and service.
- Maintains the information flow between operations, freight audit & tariff administration to ensure timely and accurate processing of freight bills.
- Collected and updated aging reports from carriers to ensure accurate tracking of outstanding invoices.
- Houston, Texas
Human Resources Information Specialist (HRIS)
CEVA Logistics
Houston, USA
10.2014 - 07.2016
- Assisted with maintenance, troubleshooting, and design of HRIS and other human resources computer applications and systems.
- Resolved HR inquiries by responding to email correspondence promptly, collaborating with HRIS staff and cross-functional teams.
- Processed New Hire paperwork in ADP and other platforms to ensure accurate employee onboarding.
- Maintenance of data integrity, identifying correct pay, location, and job codes utilizing standard protocol.
- Troubleshot incorrect employee setup and managed related errors with data entry.
- Initiated and managed leave of absence (LOA) processes to ensure compliance.
- Conducted exit interviews to collect feedback from departing employees, facilitating insights for HR improvements.
- Process & maintain periodic reports of employee record data.
- Assisted Recruiting in communication and training for HR Regional Managers and Supervisors in regards to employees PAN’s.
- Performed daily audits of Recruiting Documentation with coworkers before submitting it to Payroll for processing.
- Determined coding for benefits and union members.
- Strong adherence to sensitivity and confidentiality in maintaining HR data.
- Houston, Texas
Business Operations Manager
Houston Gymnastics Academy
Houston, USA
08.2006 - 02.2013
- Managed accounts receivable and accounts payable processes to ensure financial accuracy.
- Created financial reports for owners and department leads to support expense account balancing.
- Maintained general ledger for over 1000 client accounts.
- Delivered percentage pay-out reports for each employee to accountant for accurate payroll processing.
- Also provided weekly reports concerning student enrollment to management for the purposes of maintaining and meeting budget purposes.
- Provided monthly charges i.e. invoicing & billing, resolving client disputes.
- Expedited all necessary paperwork for various departmental entities according to the departmental program.
- Completed end-of-month report closeouts.
- Assessed student skill levels through client interviews to ensure appropriate class placements.
- Verified client/potential client eligibility for enrollment & class participation by tracking account balances & payment history by phone and in the office.
- Conducted hiring, training, and termination processes for front office associates.
- Houston, Texas
Education
Bachelor of Science - History, Speech Communications
Jarvis Christian University
Hawkins, Texas01-2001
Skills
- Customer relationship management
- Carrier management
- Contract negotiation
- KPI monitoring
- Route optimization
- Inventory management
- Problem resolution
Timeline
Lead Account Management Transportation & Warehouse - CSR
Hermann Transportation
11.2022 - Current
Dispute AR Analyst
Robert Half
03.2022 - 06.2022
HR Benefits Coordinator
Empyrean Benefit Solutions
09.2021 - 03.2022
Billing and Collections Manager
US Logistics/Forward Air Solutions
10.2020 - 06.2021
Buyer/Procurement Business Analyst
CEVA Logistics
11.2019 - 04.2020
Rate Auditor/Finance
CEVA Logistics
07.2017 - 11.2019
Human Resources Information Specialist (HRIS)
CEVA Logistics
10.2014 - 07.2016
Business Operations Manager
Houston Gymnastics Academy
08.2006 - 02.2013
Bachelor of Science - History, Speech Communications
Jarvis Christian University