Renee Orozco
El Paso,TX
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
CSR
RL Jones
El Paso, TX
08.2023 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed strong customer relationships to encourage repeat business.
- Gathered feedback from customers regarding products and services.
- Demonstrated excellent verbal communication skills when interacting with customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Followed up with customers to ensure their satisfaction.
- Assisted in the development of customer service procedures and policies.
- Utilized various software and tools to streamline processes and optimize performance.
- Mentored junior team members and managed employee relationships.
- Researched required information using available resources.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
Colegio De Bachilleres
Mexico, ME07-2021
Skills
- Customer service
- Customer relationship management
- Record maintenance
- Conflict resolution
- Software utilization
- Effective communication
- Relationship building
- Tracking complaints
- Customer relations
Timeline
CSR
RL Jones
08.2023 - Current
GED -
Colegio De Bachilleres