Lakisha Gray
Corinth,NY
Summary
Reliable and detail-oriented administrative professional with a background in public service and office administration. Experienced in reviewing documentation, managing confidential information, and delivering exceptional customer service. Known for being organized, adaptable, and committed to producing accurate, high-quality work while building positive working relationships.
Overview
2
2
years of professional experience
Work History
Caseworker Assistant-Homeless Unit
Washington County Department of Social Services
Fort Edward, NY
05.2025 - Current
- Providing support services for clients, which may include crisis intervention, coordination of services, advocacy, and referral to community resources like housing or employment programs. Working directly with the homeless population within the community to assist them with all tasks involved with becoming independent and self-sufficient. Relocated more than 20 families into permanent housing.
- Manage caseloads through effective use of Microsoft Outlook and Excel.
- Coordinated with landlords, community partners, and interdepartmental teams to support client independence and housing success.
- Exercised strong organizational, communication, and self-management skills while handling multiple priorities and deadlines.
- Provided client-centered support and resource coordination to promote self-sufficiency and positive outcomes.
Social Services Examiner-Medicaid Unit
Washington County Department of Social Services
Fort Edward, NY
09.2024 - 05.2025
- Analyzed and verified applications and recertifications to determine financial eligibility for multiple public assistance programs under the Department of Social Services.
- Conducted client interviews by phone and in person to gather information, clarify case details, and ensure accurate eligibility determinations.
- Maintained both electronic and physical filing systems to efficiently organize case information and prioritize daily responsibilities.
- Demonstrated strong time management and organizational skills while managing a high volume workload and meeting strict state-mandated processing deadlines.
- Ensured accuracy, confidentiality, and compliance with agency policies and regulations throughout the eligibility determination process.
- Reviewed and analyzed case files to ensure compliance with state regulations.
- Processed 40-60 applications and recertifications monthly while responding to all emails or phone calls each day.
Education
Bachelors of Science - Business Administration
SUNY Plattsburgh
06.2026
Associate of Science - Business Administration
SUNY Adirondack
Queensbury, NY01.2021
Skills
- Records management
- Issue identification and resolution
- Proficient use of software programs
- Team collaboration
- Case information confidentiality
- Time management
- Case management
Timeline
Caseworker Assistant-Homeless Unit
Washington County Department of Social Services
05.2025 - Current
Social Services Examiner-Medicaid Unit
Washington County Department of Social Services
09.2024 - 05.2025
Bachelors of Science - Business Administration
SUNY Plattsburgh
Associate of Science - Business Administration
SUNY Adirondack