Summary
Overview
Work History
Education
Skills
Timeline
Generic

LA'KISHA HENDERSON

Galveston,TX

Summary

Adept at enhancing customer experiences and streamlining financial operations, I leveraged my communication and time management skills at American National Insurance Company to ensure commission accuracy and agent satisfaction. My leadership in resolving inquiries and conflicts showcases my adaptability and commitment to excellence, significantly improving agent relations.

Overview

20
20
years of professional experience

Work History

License & Commissions - Commission Specialist

American National Insurance Company
Galveston, TX
06.2019 - Current
  • Developed and maintained relationships with agents to ensure commission accuracy.
  • Provided technical support for agents in understanding how their commissions are calculated and when they should be received.
  • Responded quickly to the agent's inquiries related to the status of their commission payments.

Night Auditor

Hotel Galvez
Galveston, United States
04.2017 - Current
  • Record and analyze daily financial transactions, including telephone charges, food and beverage revenue, and posting credit card charges
  • Perform desk clerk duties like checking guests in and out and answering questions

Receptionist

Holiday Inn Club Vacations
Galveston, United States
10.2016 - 08.2017
  • Welcome guests as they arrive at the hotel
  • Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments
  • They provide guests with information, answer their queries and deal with complaints

Night Auditor

San Luis Resort
Galveston, United States
09.2012 - 04.2016
  • Record and analyze daily financial transactions, including telephone charges, food and beverage revenue, and posting credit card charges
  • Perform desk clerk duties like checking guests in and out and answering questions

Front Desk Receptionist

LaQuinta Inn & Suites
Galveston, United States
10.2008 - 08.2012
  • I started off as a operator then moved to night audit....i answered phones interacted with guest checking them in and out cash handling and making reservation closing everything out that was done that day and making sure everything balance

Night Auditor

Moody Gardens Inc
Galveston, United States
09.2004 - 06.2010
  • I started off as a pbx operator then moved to night audit...Record and analyze daily financial transactions, including telephone charges, food and beverage revenue, and posting credit card charges
  • Perform desk clerk duties like checking guests in and out and answering questions

Education

High School Diploma -

Ball High School
Galveston, TX, United States
05-1997

Skills

  • Communication
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Adaptability

Timeline

License & Commissions - Commission Specialist

American National Insurance Company
06.2019 - Current

Night Auditor

Hotel Galvez
04.2017 - Current

Receptionist

Holiday Inn Club Vacations
10.2016 - 08.2017

Night Auditor

San Luis Resort
09.2012 - 04.2016

Front Desk Receptionist

LaQuinta Inn & Suites
10.2008 - 08.2012

Night Auditor

Moody Gardens Inc
09.2004 - 06.2010

High School Diploma -

Ball High School

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LA'KISHA HENDERSON