Lakisha James
Orlando,Florida
Summary
Highly motivated and detail-oriented professional with a proven track record of success in obtaining a 215 license. Demonstrated expertise in navigating complex regulations and providing exceptional customer service. Adept at building strong relationships with clients and delivering tailored solutions to meet their unique needs. Committed to staying up-to-date with industry trends and continuously expanding knowledge to provide the highest level of service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist
Acute Home Health Care
05.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Referral review to ensure it meets admission criteria.
- Send complicated referrals to case management for review
Referral Coordinator
Pinero Preventive Medical Care
09.2022 - 05.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
New Patient Coordinator
Colon and Rectal or Orlando
03.2017 - 09.2022
- Registering new patients
- Verifying insurance
- Obtain auth/referral if required for new patient office visit
- Schedule new patients
Skills
- Patient care
- Computerized Medical Office
- Data Entry
- Preparing Stress Tests
- Rooming patients
- Phlebotomy
- Insurance Verification
- Requesting Referrals and Authorizations
- Claims Processing
- Taking and recording vitals
- Clinical Laboratory
- Customer Service
Certification
0215 Life Incl Var Annuity & Health
- Licensed Insurance Agent W941816
Timeline
Intake Specialist
Acute Home Health Care
05.2024 - Current
Referral Coordinator
Pinero Preventive Medical Care
09.2022 - 05.2024
New Patient Coordinator
Colon and Rectal or Orlando
03.2017 - 09.2022
Similar Profiles
Angela PeraltaAngela Peralta
Caregiver at 1st Choice Home Care Services IncCaregiver at 1st Choice Home Care Services Inc
Connie EspadaConnie Espada
Certified Nursing Assistant at Advent Health Care Center (Solaris)Certified Nursing Assistant at Advent Health Care Center (Solaris)
Kamini Sharma (Kam)Kamini Sharma (Kam)
Administrative Assistant (APS) at Health Department Tasmania - Sub Acute , Aged and Community Care - Home Care SouthAdministrative Assistant (APS) at Health Department Tasmania - Sub Acute , Aged and Community Care - Home Care South
Jymar MercadoJymar Mercado
Inflight Crew Member at JetBlue AirlinesInflight Crew Member at JetBlue Airlines
Humberto D GarciaHumberto D Garcia
Attractions & Operation at Universal StudiosAttractions & Operation at Universal Studios