LAKISHA MORRIS-COLVON
LaPlace,LA
Summary
Results-driven Human Resources, Customer Service, and Administrative Professional with 18+ years of experience in recruiting, onboarding, employee relations, customer support, insurance verification, scheduling, and workforce administration. Proven success supporting employees and customers in fast-paced environments while maintaining compliance, confidentiality, and exceptional service. Experienced in remote work environments, high-volume call handling, and cross-functional collaboration.
Overview
20
20
years of professional experience
Work History
Customer Service Representative (Remote)
CVS Health / Aetna
2024.11 - Current
- Manage high-volume inbound and outbound member interactions.
- Verify insurance eligibility, benefits, coverage, and claims information.
- Resolve complex customer concerns while maintaining quality and compliance standards.
- Document interactions accurately across multiple systems.
- Maintain HIPAA compliance and confidentiality of sensitive information.
- Consistently meet productivity, attendance, and customer satisfaction goals.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining exceptional service quality standards.
Human Resource Assistant
St. John the Baptist Parish Government
2006.03 - 2024.11
- Coordinated recruiting efforts including job postings, applicant screening, interview scheduling, and candidate communications.
- Assisted with onboarding, orientation, and new hire documentation.
- Maintained confidential personnel files and HR records.
- Conducted employment verification and background screening activities.
- Assisted with benefits administration, employee relations, and policy implementation.
- Prepared reports and workforce data for leadership review.
- Supported staffing initiatives and workforce planning efforts.
- Managed billing, account reconciliation, invoice processing, records management, customer inquiries, scheduling, correspondence, and administrative support functions.
- Supported recruitment processes by screening resumes and scheduling interviews.
- Maintained employee records and ensured data integrity within HR information systems.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Managed employee records, ensuring accuracy and compliance with policies.
- Additional Roles: Billing Clerk | Accounts Payable Clerk | Secretary
Education
Diploma - Medical Office Administration
Herzing University
High School Diploma - undefined
East St. John High School
Skills
- Recruiting
- Talent Acquisition
- Employee Onboarding
- Interview Coordination
- HR Administration
- Customer Service
- Call Center Operations
- Insurance Verification
- Benefits Administration
- Scheduling
- Data Entry
- Microsoft Office
- HIPAA Compliance
- Employee Relations
- Records Management
- Problem Resolution
- Remote Work
Accomplishments
- 17+ years of Human Resources and Administrative experience.
- Extensive recruiting, onboarding, and employee support experience.
- Remote healthcare customer service experience.
- Strong background in compliance, documentation, and records management.
- Proven ability to build positive relationships with customers, employees, and leadership.
Timeline
Customer Service Representative (Remote)
CVS Health / Aetna
2024.11 - Current
Human Resource Assistant
St. John the Baptist Parish Government
2006.03 - 2024.11
High School Diploma - undefined
East St. John High School
Diploma - Medical Office Administration
Herzing University