Summary
Overview
Work History
Education
Skills
Timeline
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Lakisha Richardson

Cincinnati,OH

Summary

Professional property management specialist ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

23
23
years of professional experience

Work History

Property Manager Specialist

Trak Group
10.2024 - 06.2025
  • Coordinate unit marketing efforts and prepare property listings.
  • Facilitate tours, execute leases, and assist with resident move-ins/move-outs.
  • Prepare regular leasing activity updates and recommend occupancy strategies.
  • Support positive resident relations and serve as a key point of contact.


Supportive Services Case Reviewer

Trak Group
08.2021 - 08.2024
  • Responsible for quality assurance and ensuring the company was in compliance with government grant guidelines.
  • Responsible for leading a team to process applications and remain on schedule for project completion while remaining in compliance.
  • Worked community events in order to administer assistance to those who need it.
  • Responsible for ensuring accurate data collection for government reports.

Compliance Specialist

TM Associates
07.2019 - 01.2021
  • Maintained knowledge of compliance issues and laws by participating in seminars, conducting research, and monitoring annual recertifications
  • Verified work of compliance team members to keep all staff members operating in line with OHFA standards
  • Helped staff members with leasing, answering phones, household inspections and inputting rent payments.

Customer Service Manager

First Cash, Inc.
10.2009 - 07.2019
  • Met customer demands by tracking market changes and adapting strategies to match
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Maintained cash drawer and safe deposits

Night Auditor

Marriott
11.2006 - 09.2009
  • Updated guest records by posting daily rates, taxes, and special charges
  • Closed out records each day, transitioning business to fresh tracking for new business days and resolving any discrepancies
  • Backed up front desk, handling diverse customer and operational issues throughout night
  • Handled guest check-ins and check-outs with efficiency and professionalism
  • Managed guest reservations, room assignments, and special requests.

Owner

Black Diamondz Xoticwear
11.2002 - 09.2009
  • Handled all administrative requirements, including records management, legal compliance, and tax submissions
  • Increased company business retail sales with skilled use of marketing, advertising, and social media
  • Customer service with proven results in customer retention.

Data Entry Team Leader

DHL
02.2002 - 10.2006
  • Processed mail by inputting customer information into database to create address labels for outgoing mail
  • Sorting mail for outgoing shipment in a timely manner
  • Lead and motivated a team of 8-10 employees for increased productivity with satisfactory results.

Education

Associates Degree/Business Management -

Brown Mackie College
Louisville, KY
06.2008

Skills

  • Strong communication skills (written and verbal)
  • Training and presentations
  • Microsoft Office (Word, Powerpoint, Excel)
  • Compliance procedures
  • Time management
  • Data Entry
  • Property inspections
  • Customer service-focused
  • Property management

Timeline

Property Manager Specialist

Trak Group
10.2024 - 06.2025

Supportive Services Case Reviewer

Trak Group
08.2021 - 08.2024

Compliance Specialist

TM Associates
07.2019 - 01.2021

Customer Service Manager

First Cash, Inc.
10.2009 - 07.2019

Night Auditor

Marriott
11.2006 - 09.2009

Owner

Black Diamondz Xoticwear
11.2002 - 09.2009

Data Entry Team Leader

DHL
02.2002 - 10.2006

Associates Degree/Business Management -

Brown Mackie College

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