Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakisha Smith

Phoenix,AZ

Summary

Registered Medical Assistant with extensive experience at Mayo Clinic, specializing in vital signs assessment and electronic medical records management. Demonstrated success in improving patient care through effective communication and coordination. Proficient in laboratory test ordering and specimen collection, ensuring adherence to safety protocols and HIPAA regulations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant/Hepatology

Mayo Clinic
Phoenix, AZ
06.2024 - Current
  • Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented lab results accurately into the Electronic Medical Record system.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Administered injections under direct supervision of a physician or nurse practitioner.

Patient Appointment Service Specialist

Mayo Clinic
Phoenix, AZ
08.2022 - 06.2024
  • Performed basic troubleshooting on equipment or systems to resolve minor technical issues quickly and effectively.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Served as a liaison between patients and healthcare providers for communication purposes.
  • Resolved customer complaints in a professional manner.

Registered Medical Assistant/Pre Op Clinic

Mayo Clinic
Phoenix, AZ
07.2018 - 08.2022
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained clinical records according to HIPAA regulations.
  • Collected specimens for laboratory testing according to accepted standards.
  • Ensured that all safety protocols were followed at all times while performing EKG tests on patients.

Education

Certification - Medical Assistant Certificate

Everest College
Southfield, MI
10-2003

Associate of Arts - Public Health

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ

Skills

  • Vital signs assessment
  • Electronic medical records management
  • Laboratory test ordering
  • Specimen collection and injections
  • Patient scheduling and coordination

Certification

  • BLS CERTIFIED
  • REGISTERED MEDICAL ASSISTANT

Timeline

Registered Medical Assistant/Hepatology

Mayo Clinic
06.2024 - Current

Patient Appointment Service Specialist

Mayo Clinic
08.2022 - 06.2024

Registered Medical Assistant/Pre Op Clinic

Mayo Clinic
07.2018 - 08.2022

Certification - Medical Assistant Certificate

Everest College

Associate of Arts - Public Health

Maricopa Community Colleges, Paradise Valley Community College

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Lakisha Smith