LAKISHA SMITH
Houston
Summary
Experienced retail manager with a proven track record of enhancing customer satisfaction and team performance. Expert in implementing effective customer service strategies and leading by example to motivate teams. Skilled in visual merchandising and staff training, contributing to significant sales growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Victoria's Secret & PINK
Spring, TX
02.2026 - Current
- Primarily responsible for driving top-line store sales and fostering customer loyalty.
- Established performance and service goals and held associates accountable for individual performance.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
- Trained and mentored staff on best practices for delivering exceptional customer service experiences.
Assistant Store Manager
Helzberg Diamonds
Houston, TX
11.2024 - 02.2026
- Led daily store operations, ensuring optimal customer service and team performance.
- Trained and mentored staff on sales techniques and product knowledge.
- Created business through various methods of clienteling
- Developed promotional displays and merchandising strategies to boost sales effectiveness.
Customer Experience Manager
Victoria's Secret & PINK
Houston, TX
12.2015 - 08.2024
- Led customer experience initiatives that improved service quality and increased customer satisfaction.
- Coached and developed associates on customer engagement, sales techniques, and visual merchandising standards.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Recruited, onboarded, and trained new employees while maintaining high performance expectations.
- Led district-wide credit card and loyalty program initiatives, achieving top performance rankings.
- Managed labor hours and payroll efficiently.
Assistant Store Manager
Lane Bryant
Houston, TX
06.2012 - 10.2015
- Managed the day-to-day operations of the store, including customer service, inventory management, brand guide standards, mapping, floor sets, and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Credit Card Advocate that led to being #1 in the district.
Education
High School Diploma -
South Panola High School
Batesville, MS05-1997
Skills
- Customer Service Excellence
- Retail Operations
- Team Leadership & Development
- Communication & Relationship Building
- Conflict Resolution
- Sales & Revenue Growth
- Employee Scheduling
- Visual Merchandising
Accomplishments
Ranked #1 in the District for top performer in the Credit Card and Loyalty program for the year. Ranked #1 Head Coach for March & April, 2026. Store Ranked #3 in District for beating LY Sales.
Timeline
Customer Experience Manager
Victoria's Secret & PINK
02.2026 - Current
Assistant Store Manager
Helzberg Diamonds
11.2024 - 02.2026
Customer Experience Manager
Victoria's Secret & PINK
12.2015 - 08.2024
Assistant Store Manager
Lane Bryant
06.2012 - 10.2015
High School Diploma -
South Panola High School