Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lakisha Smith

Management
Houston,TX

Summary

Versatile Customer Experience Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

14
14
years of professional experience

Work History

Customer Experience Manager

Victoria's Secret & PINK
Houston, TX
12.2015 - 08.2024
  • Developed customer service policies and procedures to ensure a consistent and positive experience.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Created a positive work environment that fosters team collaboration and a customer-centric culture.
  • Interviewed and hired top talented individuals to add value to total store results.
  • Boosted district performance through effective management of credit card loyalty program
  • Executed visual merchandising standards seamlessly for Victoria's Secret, Pink, and Fragrance launches

Assistant Store Manager

Lane Bryant
Houston, TX
06.2012 - 10.2015
  • Managed the day-to-day operations of the store, including customer service, inventory management, brand guide standards, mapping, floor sets, and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Credit Card Advocate that led to being #1 in the district.

Store Manager

Man Alive/ Jimmy Jazz
Houston, Texas
05.2010 - 10.2011
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales, profitability, and minimize shrinkage.
  • Strengthened workflow productivity by hiring, managing and developing top talent.

Education

High School Diploma -

South Panola High School
Batesville, MS
05-1997

Skills

  • Proficient in [Software]
  • Cross-Functional Collaboration
  • Customer Acquisition
  • Team Leadership
  • Visual Merchandising
  • Excellent Communication & Written
  • Team Recruiting and Hiring
  • Training and Development

Accomplishments

  • Top Head Coach Results in Sales Award
  • #1 District SLT Loyalty Contribution Credit Card Performer Award
  • Top 10 SLT YTD Angel Credit Card Performer in the Region Award

Timeline

Customer Experience Manager

Victoria's Secret & PINK
12.2015 - 08.2024

Assistant Store Manager

Lane Bryant
06.2012 - 10.2015

Store Manager

Man Alive/ Jimmy Jazz
05.2010 - 10.2011

High School Diploma -

South Panola High School

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