Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lakisha Spruill

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Lead Referrals Representative (Remote)

St Vincent Medical Center
08.2019
  • Answering phones/Data Entry, Refer patients to In Network providers, Precertifications and Authorizations for referrals, Directing and managing employees to reach their goals, Manage employees time and phone accuracy, Interview potential candidates

Outpatient\Endoscopy Scheduling/Emergency Room Registration

Chesapeake Regional Medical Center
08.2008 - 06.2019
  • Answering phones, Scheduling appointments for patients, Scanning medical records into patient’s charts, Verifying patients’ demographics and insurance, Give patients preparation instructions for test, Registering patient’s accounts, Charge person while supervisor was away, Ordered Supplies for the department, Trained new employees, Interview potential candidates, A super user training current employees on a new computer system, Epic, EMR, Cadence, Paragon, and Schedling.com experience, Document Indexing, Checking patients in and collecting copayments

Sales Associate

JC Penney Corporation
12.2015 - 02.2017
  • Customer Service Desk, Handled customers returns and exchanges, Ordered online merchandise for customers, Made sure the customer’s order were correct when arrived, Stock Merchandise, Cashier

Emergency Room Registration

Wayne Memorial Hospital
08.2006 - 02.2008
  • Register patients, Data Entry, Verifying patients demographics and insurance, Admitting and discharging patients, Signing medical records out to HIMS

Education

Bachelor’s Degree in Healthcare Administration - Healthcare Administration

Ecpi Institute
Virginia Beach, VA
12.2014

Associate’s Degree in Applied Science - Medical Office Administration

Wayne Community College
Goldsboro, NC
06.2006

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement

Certification

Revenue Cycle Certified Professional II (RCCPII)

References

Available upon request.

Timeline

Team Lead Referrals Representative (Remote)

St Vincent Medical Center
08.2019

Sales Associate

JC Penney Corporation
12.2015 - 02.2017

Outpatient\Endoscopy Scheduling/Emergency Room Registration

Chesapeake Regional Medical Center
08.2008 - 06.2019

Emergency Room Registration

Wayne Memorial Hospital
08.2006 - 02.2008

Bachelor’s Degree in Healthcare Administration - Healthcare Administration

Ecpi Institute

Associate’s Degree in Applied Science - Medical Office Administration

Wayne Community College
Lakisha Spruill