Lakisha Spruill
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead Referrals Representative (Remote)
St Vincent Medical Center
08.2019
- Answering phones/Data Entry, Refer patients to In Network providers, Precertifications and Authorizations for referrals, Directing and managing employees to reach their goals, Manage employees time and phone accuracy, Interview potential candidates
Outpatient\Endoscopy Scheduling/Emergency Room Registration
Chesapeake Regional Medical Center
08.2008 - 06.2019
- Answering phones, Scheduling appointments for patients, Scanning medical records into patient’s charts, Verifying patients’ demographics and insurance, Give patients preparation instructions for test, Registering patient’s accounts, Charge person while supervisor was away, Ordered Supplies for the department, Trained new employees, Interview potential candidates, A super user training current employees on a new computer system, Epic, EMR, Cadence, Paragon, and Schedling.com experience, Document Indexing, Checking patients in and collecting copayments
Sales Associate
JC Penney Corporation
12.2015 - 02.2017
- Customer Service Desk, Handled customers returns and exchanges, Ordered online merchandise for customers, Made sure the customer’s order were correct when arrived, Stock Merchandise, Cashier
Emergency Room Registration
Wayne Memorial Hospital
08.2006 - 02.2008
- Register patients, Data Entry, Verifying patients demographics and insurance, Admitting and discharging patients, Signing medical records out to HIMS
Education
Bachelor’s Degree in Healthcare Administration - Healthcare Administration
Ecpi Institute
Virginia Beach, VA12.2014
Associate’s Degree in Applied Science - Medical Office Administration
Wayne Community College
Goldsboro, NC06.2006
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Certification
Revenue Cycle Certified Professional II (RCCPII)
References
Available upon request.
Timeline
Team Lead Referrals Representative (Remote)
St Vincent Medical Center
08.2019
Sales Associate
JC Penney Corporation
12.2015 - 02.2017
Outpatient\Endoscopy Scheduling/Emergency Room Registration
Chesapeake Regional Medical Center
08.2008 - 06.2019
Emergency Room Registration
Wayne Memorial Hospital
08.2006 - 02.2008
Bachelor’s Degree in Healthcare Administration - Healthcare Administration
Ecpi Institute
Associate’s Degree in Applied Science - Medical Office Administration
Wayne Community College