Lenette Diaz
Baytown,TX
Summary
Accomplished Team Lead with a proven track record at Metro by T-Mobile, enhancing team performance and customer satisfaction. Expert in complaint resolution and cash register operation, I fostered a positive work environment and significantly improved service delivery. My objective is to apply my established skills to effectively contribute to your company.
Overview
5
5
years of professional experience
Work History
Team Lead Sales Representative
Metro by T-Mobile
12.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
Team Lead
Wendy's
02.2022 - 12.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Shift Supervisor
Sonic
01.2020 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Science - Ultrasound Technology
Lee College
Baytown06.2027
Skills
- Customer Focus
- Complaint resolution
- Fast-Paced Environment
- Cash Register Operation
Languages
Spanish
Native or Bilingual
Timeline
Team Lead Sales Representative
Metro by T-Mobile
12.2023 - Current
Team Lead
Wendy's
02.2022 - 12.2023
Shift Supervisor
Sonic
01.2020 - 12.2023
Associate of Science - Ultrasound Technology
Lee College
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