Tyra Torain
Topeka,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Child Support Specialist
Young Williams CSS
Topeka, KS
01.2026 - Current
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Documented data and completed accurate updates to case records.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barista Trainer
Starbucks Kiosk
Topeka, KS
01.2024 - 01.2026
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance team knowledge of coffee products and brewing methods.
- Mentored staff on operational best practices to improve service efficiency and product quality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
Patient Access Specialist
Ensemble Health Partners
08.2023 - 01.2024
- Efficiently registered patients by verifying personal and insurance information and accurately entering details into the healthcare system.
- Scheduled and coordinated appointments to maximize resource efficiency and reduce patient wait times.
- Verified insurance coverage, obtained necessary pre-authorizations, and informed patients of coverage limitations and estimated out-of-pocket costs.
- Managed patient check-in and check-out, ensuring a smooth and welcoming experience and preparing patients for their visit.
- Assisted with billing and payment arrangements, collected co-pays, and clarified patient billing questions.
- Adhered to HIPAA regulations, maintaining strict confidentiality and compliance with healthcare standards.
- Collaborated with clinical staff, including nurses and physicians, to improve patient flow and support positive patient outcomes.
- Delivered high-quality customer service, addressing patient inquiries, resolving concerns, and enhancing patient satisfaction.
Senior Administrative Assistant
State of Kansas - Department of Labor
01.2021 - 08.2023
- Provided executive administrative support to the Office of Appeals, including scheduling hearings, managing appeal files, and assisting with documentation to ensure timely and accurate case processing.
- Coordinated and maintained records for unemployment appeal cases, ensuring that case files were up-to-date, well-organized, and compliant with regulatory standards.
- Assisted with preparing legal documentation for appeals, including notices, determinations, and hearing schedules, ensuring accuracy and adherence to legal standards.
- Managed daily calls from the public, addressing questions related to appeal procedures, hearing schedules, and case statuses, while ensuring a clear and respectful communication of departmental policies.
- Maintained office supplies and equipment, managed purchase orders, and ensured seamless office operations to support departmental goals.
- Trained and mentored junior administrative staff, ensuring adherence to departmental procedures and high standards of service.
Shift Lead
Scooter’s Coffee
08.2020 - 05.2022
- Led team members by assigning tasks, providing real-time feedback, and fostering a collaborative and motivating work environment.
- Supervised daily store operations, ensuring efficient service, quality control, and a positive customer experience.
- Handled cash register transactions, balanced drawers, and prepared deposits to maintain accurate financial records and prevent discrepancies.
- Monitored inventory and restocked supplies as needed, coordinating with management to meet daily demand and ensure smooth operation.
- Delivered excellent customer service by promptly addressing customer questions, resolving issues, and enhancing the overall guest experience.
- Trained and coached new employees on company standards, product knowledge, and service skills, promoting a high level of performance and consistency.
- Assisted with opening and closing procedures, including equipment setup, cleaning, and securing the premises at the end of the shift.
Education
High School -
Shawnee Heights High School
Tecumseh, KS05-2021
Associate of Arts - Cosmotology
Washburn Technical College
Topeka, KS12-2025
Skills
- Customer Service - Data Entry and Accuracy - Document Management - HIPAA Compliance - Policy Compliance - Cash Handling - Training and Mentorship
Timeline
Child Support Specialist
Young Williams CSS
01.2026 - Current
Barista Trainer
Starbucks Kiosk
01.2024 - 01.2026
Patient Access Specialist
Ensemble Health Partners
08.2023 - 01.2024
Senior Administrative Assistant
State of Kansas - Department of Labor
01.2021 - 08.2023
Shift Lead
Scooter’s Coffee
08.2020 - 05.2022
High School -
Shawnee Heights High School
Associate of Arts - Cosmotology
Washburn Technical College