Lakisha Traylor
Maricopa,AZ
Summary
Highly Experienced Customer Service Professional - Desk Supervisor, Customer Contact Center Professional Summary Accomplished, dedicated, and service-focused professional with years of progressive management experience in high-profile security and creating security teams through suitable assignments and regular training. Proficient in interpreting and applying federal and state orders, surveillance. Highly skilled in responding to emergency situations and providing crisis intervention. Area of Expertise Demonstrate strong experience in handling staffing management, shift management, inventory management, and security operations. Proficient in managing work ethic, emergency response, crisis management plans, incident reporting, and intrusion detection. Proven expertise in monitoring performance of other individuals, or organizations to make improvements or take corrective actions. Equipped with exceptional verbal and written communication skills, sound judgment, strong attention to detail, ability to multi- task projects, and strategic decision-making in achieving outcomes while handling tasks efficiently in a fast-paced environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Tribal Gaming Agent
Ak-Chin Community
02.2022 - Current
- Assisted in special investigations and crime prevention programs.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Interpreted and enforced rules for gameplay and betting limits.
- Identified and removed players suspected of cheating in cards or other games.
- Stayed current on changing tricks and techniques used by players of each game.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Monitored gaming operations continuously to check on dealers and players.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Compiled wager and payoff data for specific races and events for Type operational reporting.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Worked flexible hours across night, weekend and holiday shifts.
Armed Security Officer
Allied Barton
05.2015 - 11.2021
- Successfully managed and maintained the security and safety of personnel and property at Raytheon and Boeing Corporation
- Conducted patrols on foot or by automobile and responded to alarms, conducted Department of Defense lookups, and dispatched calls
- Resolved problems that required action following security best practices to ensure operational efficiency
- Escorted personnel to and from guarded sites and authorized individuals by issuing employee and temporary contractor badges.
Armed Security Officer
American Eagle Protection Services
10.2018 - 07.2020
- Worked as the officer in charge of an armed air control tower by protecting the air traffic control tower with hourly detex patrols, ensuring that it is always locked and secure, and responding to crises and alarms
- Utilized strong multitasking abilities in answering phone calls, checking the visitor database to guarantee that all visitors are authorized to be on the premises, and attending the yearly MOAB training to ensure professional development
- Responded quickly to incidents and assessed active situations for security concerns to ensure a safe environment
- Watched different facility areas from a central location via different CCTV feeds, obtaining maximum coverage of areas.
Detention Officer
Spectrum Security Services
09.2018 - 07.2020
- Collaborated with a diverse team of armed and unarmed personnel to accomplish objectives and achieve long-term goals
- Spearheaded the training of new team members to educate those regarding policies, handling weapons, secured prisoner transportation, intelligence gathering, and strategic ways to exceed performance expectations
- Leveraged organizational skills by prioritizing tasks and organizing supplies to support the team’s high volume of work
- Carefully managed, updated, and organized files and records for the correctional services department and executive staff
- Improved security and safety operations to assist department heads through outstanding leadership and supervision.
Security Officer
Disneyland
12.2017 - 01.2019
- Conducted routine bag searches of all employees entering and exiting the parks, assigned patrols both pedestrian and vehicle
- Responded to emergencies, escorted unauthorized guests, inspected property and vehicles for contraband, explosives, or weapons
- Helped local law enforcement and fire departments when an emergency or physical confrontation occurs within the park's boundary
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations on the park premises.
Event Supervisor
Alpha Security
12.2002 - 12.2015
- Supervised and coordinated the delivery of quality services to an allocated customer during a given shift
- Assisted the site supervisor, Account Manager/Field Operations Manager, and security personnel by acting as a liaison
- Supported the Account or Field Operations Manager in identifying, meeting, and exceeding the customer's demands
- Coordinated and conducted on-the-job training (OJT) for security staff, client-specific training, and annual refresher training.
Security Officer
Pinkerton Government Services
09.2008 - 05.2012
- Ensured the security at Raytheon, L3 Communications, Booz, Allan, Hamilton, Boeing Aerospace, and government facilities
- Gathered information, implemented resolution, planned follow-up and filed an incident report to manage complaints successfully
- Accurately monitored employee activities, confirming compliance with security regulations to ensure safe operations
- Reviewed security camera footage and live feeds to spot trespassers and criminal activity to ensure the company’s safety.
Education
LICENSE & CERTIFICATION - undefined
HIGH SCHOOL DIPLOMA - CRIMINAL JUSTICE
Los Angeles South College
Los Angeles, CASkills
- Regional Security Management
- Operations Security
- Law Enforcement
- Strategic Direction
- Perform Physical Security
- Customer Service Management
- Manage Site Operations
- Document & Address Site Incidents
- OSHA Standards
- DOT Regulation
- Leadership & Collaboration
- Critical Thinking
- Complex Problem Solving
- Detailed Activity Logs
Certification
Export Awareness Training
Information Protection Training
Trade and Secrets Training
Security and Fire Safety Training
MOAB Training
Foreign National Training
Power To Arrest Training
Peace Officer Training
Pepper Spray Training
Emergency and Response Training
Bomb Threat and Explosive Training
Additional Information
- DOD Security Clearance: Secret, First Aide/CPR/AED Certified; #284697 TWIC Card April 2022 Guard Card #31609062 September 2022 Fire Arm Permit 9MM ,38, 357,40 NO.#358144 July 2022
Timeline
Security Officer
Securitas Security Services USA
04.2023 - Current
Tribal Gaming Agent
Ak-Chin Community
02.2022 - Current
Armed Security Officer
American Eagle Protection Services
10.2018 - 07.2020
Detention Officer
Spectrum Security Services
09.2018 - 07.2020
Security Officer
Disneyland
12.2017 - 01.2019
Armed Security Officer
Allied Barton
05.2015 - 11.2021
Security Officer
Pinkerton Government Services
09.2008 - 05.2012
Event Supervisor
Alpha Security
12.2002 - 12.2015
LICENSE & CERTIFICATION - undefined
HIGH SCHOOL DIPLOMA - CRIMINAL JUSTICE
Los Angeles South College
Export Awareness Training
Information Protection Training
Trade and Secrets Training
Security and Fire Safety Training
MOAB Training
Foreign National Training
Power To Arrest Training
Peace Officer Training
Pepper Spray Training
Emergency and Response Training
Bomb Threat and Explosive Training
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