Lakisha Whatley

Oklahoma,Oklahoma

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Patient-focused [Job Title] with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Overview

years of professional experience

Work History

SLA Manager/LEAD

South Arkansas Developmental Center

2018.06 - 2024.02

Fostered a culture of accountability among team members by setting clear expectations around performance targets tied to SLA goals.
Enhanced customer satisfaction by effectively addressing escalations and resolving issues in a timely manner.
Championed process improvements initiatives that led to enhanced operational efficiency within the department or organization as a whole.
Proactively identified potential risks that could impact service delivery and implemented appropriate mitigation plans.
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Reduced patient stress levels through effective communication and active listening skills.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Home Health Caregiver

Barbara Foster

2009.01 - 2017.03

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
Provided mobility assistance such as walking and regular exercising.
Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
Provided physical assistance for mobility, promoting independence and safety in the home environment.

Education

Associate of Science -

Colorado Technical University, Colorado Springs, CO

11.2024

GED -

South Arkansas Community College, El Dorado, AR

05.1997

Skills

Customer Satisfaction
Problem Management
Technical knowledge
Service Level Management
Capacity Planning
Supplier management
Asset Management
Escalation management
Incident Management

Knowledge management
Time Management
Attention to Detail
Active Listening
Planning and Prioritization
Relationship Building
Training and Orientation
Goal Setting

Timeline

SLA Manager/LEAD - South Arkansas Developmental Center

2018.06 - 2024.02

Home Health Caregiver - Barbara Foster

2009.01 - 2017.03

Colorado Technical University - Associate of Science,

South Arkansas Community College - GED,