Lakista Jordan
Yukon,OK
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
OU Health Science Center
Oklahoma City, OK
06.2025 - Current
- Managed patient check-in processes to enhance operational efficiency.
- Scheduled appointments and coordinated referrals using electronic health record systems.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction.
- Trained new staff on procedures and software for improved service delivery.
Caregiver
Cornerstone Caregiving
Edmond, OK
08.2024 - 08.2025
- Assisted elderly clients with daily activities, enhancing independence and quality of life.
- Administered medications according to prescribed schedules, ensuring adherence to healthcare plans.
- Provided companionship, improving emotional well-being and reducing feelings of isolation.
- Trained new caregivers on best practices for elderly care, fostering a supportive team environment.
- Offered companionship and kindness to elderly patients.
Correctional Sergeant
Oklahoma County Jail
Oklahoma City, OK
07.2017 - 07.2023
- Supervised daily operations within housing units to ensure safety and security compliance.
- Coordinated inmate movement for court appearances, transfers, and recreational activities.
- Trained and mentored junior staff on policies, procedures, and conflict resolution techniques.
- Evaluated staff performance through observation and feedback to promote professional development and accountability.
Assistant Manager
Family Dollar
Oklahoma City, OK
09.2014 - 02.2018
- e retention.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, enhancing service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to develop strategies for improving product placement and promotions.
- Coordinated staff schedules to maintain adequate coverage during peak hours and special events.
Cashier Team Lead
Target
Oklahoma City, OK
08.2016 - 01.2018
- Conducted performance evaluations and provided constructive feedback to employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Science -
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Emerson High School
Oklahoma City, OK05-2014
Skills
- Customer service
- Appointment scheduling
- Data entry proficiency
- Document filing
- Interpreting physician orders
- Verbal and written communication
- Front desk supervision
- Patient registration
Education
true
Timeline
Patient Service Representative
OU Health Science Center
06.2025 - Current
Caregiver
Cornerstone Caregiving
08.2024 - 08.2025
Correctional Sergeant
Oklahoma County Jail
07.2017 - 07.2023
Cashier Team Lead
Target
08.2016 - 01.2018
Assistant Manager
Family Dollar
09.2014 - 02.2018
High School Diploma -
Emerson High School
Associate of Science -
Oklahoma City Community College