Lakita McGee
Pinewood,SC
Summary
Highly responsive to customer's needs and always looking to find a solution to customer inquiries. Seeking a challenging yet rewarding role where I can use my years of customer service experience providing fast, accurate, and empathetic support to a wide range of customers.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Sagility Healthcare
06.2020 - 03.2023
- My job allowed me to work remotely, for the Leave of Absence Health Care Department, Where I assisted employees with their absences when they needed to be away from work, due to having any medical issues, and i also assisted employees with their paid time off while they're away from work.
CUSTOMER SERVICE REPRESENTATIVE
United Healthcare
02.2018 - 10.2020
- I worked remotely at this company assisting customers with their health benefit plans, for all ages, budgets, including member programs
- With health insurance through work, and medicaid and medicare beneficiaries.
CUSTOMER SERVICE REPRESENTATIVE
World finance and loans
04.2014 - 06.2018
- I worked as a finance and loan specialist, where I interviewed applicants to determined financial eligibility of granting a loan, justify decisions (approvals/ rejections and report on them.
Store Associate
Walmart Supercenter
South Carolina
05.2009 - 12.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
HIGH SCHOOL DIPLOMA -
Crestwood High School
Sumter, SC06.2007
Skills
- Effective communication skills
- Creative problem solver
- Effective listening
- Patience
- Empathy
- Taking responsibility
- Clear communication skills
- A positive attitude
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Sagility Healthcare
06.2020 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
United Healthcare
02.2018 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
World finance and loans
04.2014 - 06.2018
Store Associate
Walmart Supercenter
05.2009 - 12.2013
HIGH SCHOOL DIPLOMA -
Crestwood High School