Lakitshia Kemp
Douglasville,GA
Summary
Dynamic Front Desk Manager at Hampton Inn By Hilton with a proven track record in customer service and staff management. Successfully enhanced guest satisfaction through effective complaint resolution and optimized scheduling. Skilled in quality assurance and team collaboration, ensuring compliance with health regulations while fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Hampton Inn By Hilton
Douglasville, GA
05.2020 - Current
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Created and optimized employee schedules for shift coverage.
Caregiver
Health Star Home
2148 Chaseford Lane, Power Springs Ga 30127
06.2020 - 01.2023
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Lead Housekeeper
My Place Hotels
Lithia Springs, GA
09.2018 - 03.2021
- Recruited qualified candidates for open positions within the housekeeping department; conducted interviews when necessary.
- Conducted daily inspections of guest rooms and public areas to ensure the highest standards of cleanliness.
- Developed standard operating procedures for housekeeping staff to follow in order to maintain cleanliness and safety standards.
- Provided guidance and support to team members while enforcing company policies and procedures related to housekeeping operations.
Education
GED -
West Georgia Technical College
Douglasville, GASkills
- Customer service
- Staff management
- Quality assurance
- Team collaboration
- Health regulations
Timeline
Caregiver
Health Star Home
06.2020 - 01.2023
Front Desk Manager
Hampton Inn By Hilton
05.2020 - Current
Lead Housekeeper
My Place Hotels
09.2018 - 03.2021
GED -
West Georgia Technical College
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