Summary
Overview
Work History
Education
Skills
Timeline
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Lakoshia Cain

Memphis,TN

Summary

Highly motivated and experienced professional seeking the position of Hotel Credit Card Consultant in Accounting Finance. Bringing years of experience in Accounting Finance, excellent problem-solving skills, and a proven track record of improving operational efficiency and profitability. Committed to providing exceptional guest experiences, maintaining high standards of service, and driving team performance to ensure overall hotel success. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

23
23
years of professional experience

Work History

Front Desk Receptionist

Townplace Suites Marriott
Memphis, Tennessee
09.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.

Front Desk Receptionist

Hampton Inn Suites
Barnett, TN
12.2023 - 08.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Credit Card Accountant Consultant

Hilton Corporate Office
Memphis, TN
10.2023 - 08.2024
  • As a Hotel Credit Card Consultant typically I focused on managing and optimizing the hotel's credit card processing and payment systems
  • Here are some of my key duties and responsibilities:
  • Payment Processing: Overseeing the processing of credit card transactions to ensure accuracy and efficiency
  • Fraud Prevention: Implementing and monitoring fraud prevention measures to protect the hotel and its guests from fraudulent activities
  • Customer Service: Assisting guests with credit card-related inquiries and issues, ensuring a smooth and satisfactory experience
  • Compliance: Ensuring that all credit card transactions comply with relevant regulations and standards, such as PCI DSS (Payment Card Industry Data Security Standard)
  • Reporting: Generating and analyzing reports on credit card transactions, identifying trends, and providing insights to management
  • Training: Training hotel staff on proper credit card handling procedures and best practices.
  • (Hired through a Temporary Company, assignment ended)
  • Developed and implemented financial strategies to ensure accurate reporting of revenue streams.
  • Reviewed, analyzed and interpreted financial statements for clients.
  • Provided guidance on how to improve cash flow management practices within the organization.

Airline Customer Service Agent

Memphis International Airport
Memphis, TN
04.2017 - 10.2023
  • Airline customer service agents play a vital role in ensuring a smooth and pleasant experience for passengers
  • These responsibilities ensure that passengers have a seamless travel experience from check-in to boarding
  • Here are some of my duties and responsibilities:
  • Check-In Assistance: Helping passengers with the check-in process, issuing boarding passes, and tagging luggage
  • Flight Information: Providing passengers with up-to-date information about flight schedules, delays, and gate changes
  • Ticketing: Assisting with ticket reservations, changes, and cancellations2
  • Baggage Handling: Managing checked baggage, including handling lost or damaged luggage claims
  • Boarding: Verifying passenger identification, checking boarding passes, and assisting with the boarding process
  • Customer Inquiries: Addressing passenger questions and concerns, providing information about airport facilities and services
  • Problem Resolution: Handling issues such as overbooked flights, missed connections, and other travel-related problems
  • Self-Service Kiosks: Assisting passengers with using self-service check-in kiosks
  • Special Assistance: Providing support to passengers with special needs, such as those requiring wheelchair assistance or traveling with young children.
  • Greeted passengers and provided information about departure and arrival times.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.

Security Guard

CDA Security Corporation
Memphis, TN
07.2001 - 04.2017
  • An airport security guard plays a vital role in maintaining the safety and security of airport premises
  • Here are some of my duties and responsibilities:
  • Screening: Operating X-ray machines and other screening equipment to check passengers, employees, and their belongings for prohibited items
  • Access Control: Monitoring and authorizing the entrance and departure of employees, visitors, and vehicles to prevent unauthorized access
  • Patrolling: Regularly patrolling airport property to deter criminal activities and ensure a safe environment
  • Surveillance: Monitoring security cameras and other surveillance equipment to detect and respond to suspicious activities
  • Emergency Response: Responding to security alarms and emergencies, aiding, and coordinating with law enforcement when necessary
  • Customer Service: Assisting passengers with inquiries and providing guidance to ensure a smooth travel experience

Education

Graduate/Diploma -

Crawfordsville Senior High School
05.1994

Skills

  • Strong communication skills, both written and verbal
  • Ability to handle simultaneous projects and meet deadlines effectively
  • Ability to work independently, or as part of a team
  • Skilled in logistics operations

Timeline

Front Desk Receptionist

Townplace Suites Marriott
09.2024 - Current

Front Desk Receptionist

Hampton Inn Suites
12.2023 - 08.2024

Credit Card Accountant Consultant

Hilton Corporate Office
10.2023 - 08.2024

Airline Customer Service Agent

Memphis International Airport
04.2017 - 10.2023

Security Guard

CDA Security Corporation
07.2001 - 04.2017

Graduate/Diploma -

Crawfordsville Senior High School

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Lakoshia Cain