Marilyn M. Rice
Allied Medical Associates
Philadelphia,PA
1
Certification
27
years of professional experience
Diligent and personable health coordinator with a strong history of medical office operations and fulfillment of role responsibilities. Skilled at providing patient outreach and communications with ability to diffuse complaints and calm concerns. Experienced in applicable computer software and EPIC systems. Special skills in patient care, multi-tasking, and time management. Experienced in fast paced health environments and high call volume scheduling office. Looking to obtain a position within a medical office that will utilize my skills, knowledge, and abilities to their full potential. An efficient, detailed oriented team player with the ability to learn quickly, work independently and achieve company objectives. Professional telephone etiquette skilled in tackling administrative and patient- oriented task in a fast- paced environment.
Work History
Front Desk Receptionist
4 Years 5 Months- Conducted daily bank deposits, collected copays, and tracked cash flow.
- Answered insurance, prescription and billing questions.
- Trained new staff and ensured adherence to office policies.
- Provided answers to insurance, prescription, and billing inquiries to enhance patient understanding.
- Facilitated communication between physician and patient for appointment scheduling. and triaged between physician and patient walk-in, wanting immediate appointment.
- Organized and pulled charts for next day schedule; end of day added copays by individual physician.
Medical Records & Scheduling Coordinator
10 Months- Developed leave pay schedules, processed payroll garnishments, and collaborated with Human Resources to facilitate bonus, severance, service award, and special payment distributions.
- Audited and submitted HSA, FSA, and 401k contributions semi-monthly.
- Tracked delinquent timesheets and communicated weekly with department heads to ensure timely resolution.
- Conducted interviews and assessments of job applicants to evaluate qualifications., as well as schedules and promotes job opportunities.
- Provides daily reports to supervisors and manages accounts for staff.
- Organized and scheduled workers to maintain full staffing on each work shift.
- Managed payroll processes for employees, ensuring accuracy and compliance with company policies.
- Trained all new employees and freelancers on timesheet completion.
Customer Service Assistant
4 Years 6 Months- Scheduled appointments, registered patients, filed insurance, and collected co-pays.
- Precisely completed appropriate admission paperwork, documentation and data entry.
- Entered orders into the system efficiently and without errors.
- Diligently filed and followed up on third party liability and workers compensation claims.
- Maintained strict patient and physician confidentiality.
- Registered patients for appointments at the front desk., Maintained and organized medical records for patient visits., Entered the Dr's billing into computer, filed Dictation into patient's charts as well as distributing to the Dr's Mailboxes, answer phones, scanning scripts and insurance cards.
- Completed referrals and prior authorizations.
MRI and CAT scan Assistant
4 Years 11 Months- Engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship
- Assists Technologist and Radiologist with quality assurance/control activities.
- Ensures accurate and timely preparation for exams.
- Able to assist patients with scheduling questions by accessing the scheduling system.
- Assisted technician with positioning patient and other safety measures
- Maintained confidential and HIPPA regulations
- Performed receptionist duties
- Retrieved prior films for the technician
- Performed safety screening on MRI patients
Front Desk Supervisor/Medical Records Clerk
11 Years 3 Months- Organized Medical Records clerk with the ability to adapt to changing environments and demands
- Strong attention to detail, professional telephone etiquette and organization skills
- Prepared patient charts, admissions, and consent forms accurately and neatly for the health care facility while maintaining patient and physician confidentiality
- Released information to individuals, and agencies in compliance with appropriate regulations.
- Prepared medical records to set appointments for following days
- Retrieved all medical records from clinic nursing stations for filing.
- Maintained confidentially of all client information in accordance with HIPPA guidelines.
- Answered phone calls from clients and took messages when necessary for the nursing staff.
Education
High School Diploma
Electronic Medical Records Training
Certified Nursing Assistant
Skills
Excellent patient orientation skills/interpersonal skills
Strong computer skills
including experience with Intranet and Internet usage
Excel
Word
email
Epic and web-based application Navinet
Strong verbal and written communication
analytical
critical-thinking and in dependent problem-solving skills
Demonstrated computer skills/ability to work between multiple systems during calls
Demonstrated knowledge of computer systems and applications with necessary typing and basic computer navigation skills
Team Player
Certification
CPR/AED Certification / Temple University, August 2013
Timeline
Front Desk Receptionist
Allied Medical Associates
03.2022 - CurrentRead More
Medical Records & Scheduling Coordinator
Etter Health Center
05.2021 - 03.2022Read More
Customer Service Assistant
University of Pennsylvania
11.2016 - 05.2021Read More
MRI and CAT scan Assistant
Jeans Hospital
10.2011 - 09.2016Read More
Front Desk Supervisor/Medical Records Clerk
Jefferson University Physicians
01.2000 - 04.2011Read More
PTC Career
Certified Nursing Assistant
Read More
Thomas Jefferson University
Electronic Medical Records Training
Read More
Parkway High School
High School Diploma
Read More