Lakota Johnson
Rogers
Summary
Strategic Branch Manager and Sales Professional with over 6 years in inside sales, operations management, and team leadership within the building materials industry. Expertise in driving sales growth, optimizing daily operations, and fostering long-term client relationships. Committed to enhancing customer satisfaction and facilitating effective cross-functional collaboration. Currently pursuing Arkansas Real Estate License.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Operations & Branch Manager
QDI Surfaces
Springdale
05.2022 - Current
- Oversee daily branch operations across sales, warehouse, logistics, and customer service
- Managed full-cycle employee onboarding, including offer acceptance, system setup, documentation, training coordination, and new hire integration across multiple business platforms
- Planned and executed company events, meetings, training sessions, onboarding activities, and travel logistics while managing scheduling, vendor communication, and attendee experience
- Manage warehouse operations including inventory control, material handling, order fulfillment, and workflow optimization
- Develop and execute branch business plans aligned with company goals and revenue targets
- Build and maintain strong client relationships to drive repeat business and customer satisfaction
- Ensure compliance with company policies, safety standards, industry regulations, and legal requirements
- Resolve escalated customer issues promptly and professionally
- Coordinate logistics for regional and national product shipments and deliveries
- Monitor market trends and competitor activity to adjust sales and operational strategies
- Manage cash handling procedures and internal financial controls
- Lead full-cycle recruitment, interviewing, hiring, and onboarding for sales and warehouse staff
- Manage project timelines and cross-departmental coordination to ensure operational milestones are met on schedule
- Foster a collaborative, performance-driven team culture
- Implement process improvements to increase efficiency and operational excellence
Design & Sales Consultant
QDI Surfaces
Springdale
05.2022 - Current
- Managed a large portfolio of customer accounts while consistently exceeding monthly sales goals
- Created and processed purchase orders and inter-branch transfers
- Delivered exceptional customer service by resolving inquiries and issues efficiently
- Implemented follow-up strategies to increase close rates
- Trained new hires on product knowledge, sales techniques, and company processes
- Identified opportunities for process improvement to enhance operational efficiency
- Worked closely with operations to ensure accurate and timely deliveries
Sales Estimator
Contemporary Concepts
Texarkana
02.2020 - 05.2022
- Generated a minimum of $12,000 in weekly sales
- Conducted accurate job estimating, measuring, and pricing
- Prepared detailed estimates and confirmed project details with clients
- Performed accurate job estimating, measuring, and pricing to ensure competitive and profitable bids
- Developed and maintained strong relationships with new and existing clients
- Converted estimates into jobs while coordinating with production and accounting teams to streamline project execution
- Maintained detailed sales logs and conducted regular outreach to expand client base and enhance business growth
Server
Sassy’s BBQ & Grill
Fayetteville
12.2017 - 12.2020
- Delivered high-quality customer service in a fast-paced environment
- Prepared and served food and beverages efficiently
- Managed multiple tasks simultaneously while maintaining guest satisfaction
- Managed multiple tasks simultaneously to ensure high guest satisfaction
- Assisted with inventory management and daily operations to support efficient service
Education
Business Administration And Management
NorthWest Arkansas Community College
Bentonville, AR 08.2017 - 05.2019
Skills
- Operations Management
- Branch Management
- Warehouse Management
- Project Management
- Sales Strategy
- B2B Sales
- Account Management
- Customer Relationship Management
- Inventory Management
- Ordering
- Process Improvement
- Financial Controls
- Excel
- QuickBooks
- Xero
- Hubspot
- Team Leadership
- Multitasking
- Time Management
- Professional Communication
Timeline
Operations & Branch Manager
QDI Surfaces
05.2022 - Current
Design & Sales Consultant
QDI Surfaces
05.2022 - Current
Sales Estimator
Contemporary Concepts
02.2020 - 05.2022
Server
Sassy’s BBQ & Grill
12.2017 - 12.2020
Business Administration And Management
NorthWest Arkansas Community College
08.2017 - 05.2019