Lakota Ledford
Lakeland,FL
Summary
Proven Field Technician with a track record of enhancing customer satisfaction and safety management at Charter Communications, Spectrum. Skilled in professional communication and technical support, consistently prioritized project completion and quality assurance. Demonstrates strong problem-solving abilities and interpersonal skills, ensuring high levels of efficiency and customer service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Technician
Charter Communications, Spectrum
10.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
Shift Manager
Five Guys Burger And Fries
07.2020 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Supervisor of Operations
Jason's Deli
08.2018 - 12.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Oversaw deliveries of daily supplies and stocked such when needed.
Education
No Degree - Business Administration
University of Arkansas Community College-Batesville
Batesville, ARNo Degree - Nursing Assistance
Arkansas State University - Newport
Newport, AR09.2016
High School Diploma -
Cave City High School, Arkansas
Cave City, AR05.2014
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Network Connectivity
- Safety Management
- Interpersonal and written communication
- Diagnostic Testing
- Root Cause Analysis
- Quality Assurance Controls
Certification
- Certified Field Technician V, Charter Communications, - February 2024
Timeline
Field Technician
Charter Communications, Spectrum
10.2022 - Current
Shift Manager
Five Guys Burger And Fries
07.2020 - 08.2022
Supervisor of Operations
Jason's Deli
08.2018 - 12.2020
No Degree - Business Administration
University of Arkansas Community College-Batesville
No Degree - Nursing Assistance
Arkansas State University - Newport
High School Diploma -
Cave City High School, Arkansas