Lakota Ledford
Lakeland,FL
Summary
Accomplished field technician and team leader with a proven track record in troubleshooting, customer service, and supporting daily operations in fast-paced environments. Experienced in managing teams, handling complex situations, and maintaining high performance standards while meeting company objectives. Skilled in problem-solving, streamlining workflows, and delivering reliable service that exceeds customer expectations. Recognized for strong leadership, technical knowledge, and a commitment to operational excellence and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Technician
Charter Communications, Spectrum
Auburndale, FL
10.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
Shift Manager
Five Guys Burger And Fries
Lakeland, FL
07.2020 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Cave City High School, Arkansas
Cave City, AR05-2014
Business Management Certification -
Cornell University
Ithaca, NYSkills
- Field Operations
- Professional Communication
- Equipment Installation
- Technical Support
- Interpersonal and written communication
- Root Cause Analysis
Affiliations
Field Advancement Ambassador - April 2026
Certification
- Certified Field Technician V, Charter Communications, - February 2024
- Business Management Certification - March 2026
- Fiber Certified Technician
- Business Certified Technician
- TQA Certified Technician
Timeline
Field Technician
Charter Communications, Spectrum
10.2022 - Current
Shift Manager
Five Guys Burger And Fries
07.2020 - 08.2022
High School Diploma -
Cave City High School, Arkansas
Business Management Certification -
Cornell University