LaKota Nunley
Paris
Summary
Customer Service Representative with 10 years experience in telephone customer service. Experience in Customer Care and Customer Support. Knowledge with customer service software, handling customer complaints and maintaining a positive and friendly disposition. I am hoping to use my experience to attain employment in a customer service role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR
TTEC
Englewood
08.2021 - 09.2025
- Bank of America deposits Agent. I assisted Clients with information regarding their bank account
- I assisted members that were enrolled in the United Healthcare Medicare & Retirement Plans(Medicare Advantage Plans) with their benefits
Packer
We Pack
Paris
04.2019 - 04.2020
- Packer, labor work
CSR - Customer Service Representative
The Results Companies
Paris
07.2015 - 08.2018
- Provided the Providers with members eligibility and claim status information
Education
High school diploma -
Phoebus High School
Hampton, VAHigh school or equivalent -
Paris High School
Paris, TXSkills
- Customer Support
- Phone etiquette
- Organizational skills
- Packing
- Microsoft Teams
- Microsoft Word
- Customer service
- Medical billing
- Microsoft Excel
- Typing
- Medicare
- Microsoft Outlook
- Data entry
- CSR
- Communication skills
- Microsoft Powerpoint
- Epic
- Microsoft Office
- IVR
- Warehouse Associate
- Windows
- Computer skills
- HIPAA
Certification
Travel Advisor
Timeline
CSR
TTEC
08.2021 - 09.2025
Packer
We Pack
04.2019 - 04.2020
CSR - Customer Service Representative
The Results Companies
07.2015 - 08.2018
High school diploma -
Phoebus High School
High school or equivalent -
Paris High School