Samantha Crowley
Ogden
Summary
To obtain a position where I can further my work experience in order to advance with this company. To utilize my people skills, my education, and to provide this company with a hardworking, trustworthy employee. I am eager to be a long-lasting part of this team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR
Tru Green Chem Lawn Glenarm
01.2026 - Current
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
PSR
Sutter Health
02.2025 - 11.2025
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Commercial CSR
Citibank
11.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
PSR
Sutter Health
10.2021 - 11.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Fraud and claims operation
Wells Fargo
11.2019 - 04.2021
- Assisted customer with fraud on there account
Agent
Teleperformance
11.2018 - 03.2019
- Retention agent
CSR - Customer Service Representative
CheckSmart
10.2017 - 10.2018
- I help customers with there check cashing loans and wire transfers
Adventure Guide
Maverik
10.2016 - 10.2017
- Engaged with customers as a cashier and provided customer service
Education
Certificate - Administrative
Ogden Weber Applied Technology College
Ogden, UT12-2012
High School - undefined
Ben Lomond High School
01-2010
Skills
- Word (2 years)
- Excel (2 years)
- Powerpoint (2 years)
- 10-Key (2 years)
- Customer Service
- Customer Care
- Call Center
- CSR
- Customer Support
- Typing
- Microsoft Outlook
- Account updating
- Complaint resolution
- Scheduling
- Product education
Certification
- Administrative assistant
- Driver's license
Assessments
- Customer Focus & Orientation — Proficient
- June 2019
- Responding to customer situations with sensitivity.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
CSR
Tru Green Chem Lawn Glenarm
01.2026 - Current
PSR
Sutter Health
02.2025 - 11.2025
Commercial CSR
Citibank
11.2023 - 01.2025
PSR
Sutter Health
10.2021 - 11.2023
Fraud and claims operation
Wells Fargo
11.2019 - 04.2021
Agent
Teleperformance
11.2018 - 03.2019
CSR - Customer Service Representative
CheckSmart
10.2017 - 10.2018
Adventure Guide
Maverik
10.2016 - 10.2017
High School - undefined
Ben Lomond High School
Certificate - Administrative
Ogden Weber Applied Technology College