Proven Customer Service Representative at Iqor, adept in resolving high-stress situations and enhancing customer loyalty through empathetic service. Demonstrated proficiency in data entry and critical thinking, alongside a strong ability to multitask in fast-paced environments, notably at Hardee's Restaurant. Skilled in both technical support and customer education, consistently ensuring quality and compliance.
Hi, I’m
Lakreshia Carr
Houston,MS
Summary
Overview
13
years of professional experience
Work History
Iqor
Customer Service Representative
10.2015 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Hardee's Restaurant
Cook
06.2011 - 10.2016
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Capella University
Bachelor of Science from Human Resources Management
05-2016
University Overview
- Dean's List Spring 2016
Houston High SchoolHouston
High School Diploma
05-2007
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Call Center Operations
- Order Processing
- Documentation
- Building rapport
- Technical Support
- Customer Education
Accomplishments
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time off4-day work weekPaid sick leave401k matchPersonal development programsCompany CultureTimeline
Customer Service Representative
Iqor
10.2015 - Current
Cook
Hardee's Restaurant
06.2011 - 10.2016
Capella University
Bachelor of Science from Human Resources Management
Houston High School
High School Diploma
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