LaKrisha Elam
Chicago,ILLINOIS
Summary
Driven Pharmacy Technician with 20 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Proficient in managing inventory, performing supply audits and maintaining meticulous records. Committed to upholding highest standards of quality control.
Overview
29
29
years of professional experience
1
1
Certification
Work History
SENIOR PHARMACY TECHNICIAN
WALGREENS
CHICAGO, IL
12.2003 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Processed third-party insurance claims for reimbursement of medications.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Interpreted health plan benefits and coverage requirements related to prior authorization process.
- Provided customer service support by responding promptly and professionally to inquiries from patients, physicians' offices, insurance companies. via phone or email.
- Assisted in the development of strategies to improve efficiency in the processing of Medicare Part A and Part B claims.
- Maintained accurate documentation related to all processed Medicare Part A and Part B claims.
- Developed detailed knowledge of CMS guidelines related to reimbursement for services provided under both parts A &B.
- Responded promptly to inquiries from providers regarding status updates on their submitted medicare partA&Bclaims.
Tax Preparer
ELAMS INCOME TAX SERVICE
CHICAGO, IL
01.1994 - 04.2022
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Offered clients recommendations to reduce tax liabilities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Education
High School Diploma -
WENDELL PHILLIPS
CHICAGO, ILLINOIS06.1994
Skills
- Wholesale Ordering
- Answering and Routing Calls
- Bulk Medicine Prepacking
- Chemical Handling
- Patient Profile Setup
- Medication Documentation
- Prescription Order Verification
- Cash Register Operation
- Prescription Filling and Labeling
- Insurance Verification
- Insurance Billing
- Problem-Solving Skills
- HIPAA Compliance
- Payment Processing
- Customer Service
- Medical Coding
- Inventory Management
- Data Entry
- Medical Insurance Claims Processing
- Medication Storage and Labeling
- Detail-Oriented
- Confidentiality Practices
Certification
- Licensed PHARMACY TECH - 03/31/2025
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
SENIOR PHARMACY TECHNICIAN
WALGREENS
12.2003 - 05.2023
Tax Preparer
ELAMS INCOME TAX SERVICE
01.1994 - 04.2022
High School Diploma -
WENDELL PHILLIPS