Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

LaKrista Holland

General Manager
Orlando,FL

Summary

Dynamic General Manager with a proven track record at Culver's Restaurant, excelling in leadership and operations management. Enhanced customer loyalty through effective problem resolution and team building. Implemented inventory systems that reduced waste, showcasing strong analytical skills while fostering a motivated workforce. Committed to delivering exceptional service and driving team performance.

Overview

30
30
years of professional experience

Work History

General Manager

Culver's Restaurant
04.2019 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Manager

Chic-Fil-A
12.2012 - 03.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Associate

Grey Wolf Traders
06.1995 - 11.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

University of Nebraska At Omaha
Omaha, NE

Skills

  • Leadership and team building
  • Problem resolution
  • Effective team contributor
  • Operations management
  • Efficient multi-tasker
  • Effective leader

Timeline

General Manager

Culver's Restaurant
04.2019 - Current

Manager

Chic-Fil-A
12.2012 - 03.2019

Sales Associate

Grey Wolf Traders
06.1995 - 11.2012

High School Diploma -

University of Nebraska At Omaha

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LaKrista HollandGeneral Manager