LaKrysha Winsley

Direct 2 regional locations consisting of a 200+ team members involved in the operational success and production of the company's financial and operational initiatives.

• Assignment and oversight of program management and deliveries. Point-Person for teams overseeing client deliverables, Financial Management, Operations, Technology, and Program/Product Development.
• Implementation of continual process improvements and internal controls.
• Oversight of Operational Excellence and Program Performance delivery.
• Key Accomplishments:
• 3 Consecutive years awarded Executive of the Year
• Increased SLA ratings and performance by 14% by prioritizing program objectives, management, and aligning strategic initiatives to enhance efficiency
• Boosted Collections Receivables by 27% per client through portfolio and system modifications.
• Resulted in a $1.4 million increase in client revenue by optimizing service delivery and customer engagement.
• Increased client satisfaction score by 25% by implementing new client service protocols and training programs.
• Reduced project delivery time by 40% by implementing an Agile framework and continuous improvement processes.
• Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
• Represented theorganization at industry conferences and events.
• Oversaw business-wide changes to modernize procedures and organization.

Directed a 33-member team in financial and operational initiatives, fostering cross-functional collaboration with C-suite, Executive managers, Sales, and IT

• Oversaw client Financial Management Operations, Technology, and Development, implementing process improvements and internal controls
• Managed daily operations, product management, issue resolution tracking, system updates, maintenance, and development to meet quality standards and deadlines
• Guided PM activities and served as a subject-matter expert for banking, credit card, ACH, and external partner interfaces Increased SLA ratings by 28% through prioritizing program objectives and aligning strategic initiatives for efficiency improvement
• Boosted Accounts Receivables by 9% per client via portfolio and system modifications to increase revenue
• Enhanced visibility of risks and resource constraints by 22% through establishing a program and product governance structure Expanded revenue by $3 million by improving upselling and add-on business by 40%
• Improved customer retention by over 60% through outstanding Customer management and SaaS service support, leading to successful contract renewals executed for multi-year terms

Coordinated daily accounting operations processes and staff. Served as liaison with external vendors, including third-party payment processors and banking relationship managers Implemented monthly collaboration meetings with department heads to review and mitigate risks

• Led accounting software systems upgrades, to include price negotiations and vendor selection.
• Collaborated with technical teams to ensure accurate client and corporate billing and invoicing.
• Managed, coached, and trained personnel. Assisted team members with escalated issues and problem resolution in complex cases. Key Accomplishments:
• Lowered expenses by 20% through greater accounting and billing efficiency and streamlining processes
• Reduced month-end close timing by 50% by scheduling and enforcing daily reconciliation and weekly variance analysis Improved corporate communications, facilitating more accurate financial reporting
• Increased operational productivity by 35% by optimizing ERP systems and Agile workflows.