Lakshmi Mandava
Eagle Mountain,UT
Summary
Results-driven banking professional with extensive experience in customer relationship management and problem-solving. Proven ability to enhance customer loyalty through effective communication and tailored solutions. Highly organized and detail-oriented, consistently delivering operational excellence and timely service. Committed to leveraging analytical skills to contribute to team success and exceed organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Relationship Banker
Central Bank
Saratoga Springs
05.2023 - Current
- Advised customers on product selection to effectively meet their needs.
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Analyzed customer issues, improving retention rates and strengthening long-term relationships.
- Provided timely updates on resolutions, ensuring customers remained informed on key concerns.
- Processed transactions in compliance with established policies to ensure operational excellence.
- Balanced and maintained ATM systems for uninterrupted service delivery.
- Managed processing of ATM deposits and night deposits.
- Executed domestic and international wire transfers efficiently.
Education
Bachelor Degree - Computer Science and Engineering
Jawaharlal Nehru Technological University
Kakinada, IndiaSkills
- Customer-focused mindset
- Interpersonal communication
- Concise communication
- Adaptability
- Proactive mindset
- Detail oriented
- Multi-tasking
- Reliability
- Strong Work Ethic
- Friendly/ approachable demeanor
Work Authorization - Status
Employment Authorization Document
Languages
English
Full Professional
Hindi
Limited
Telugu
Full Professional
Timeline
Customer Relationship Banker
Central Bank
05.2023 - Current
Bachelor Degree - Computer Science and Engineering
Jawaharlal Nehru Technological University