Amber Stanley
Springfield,OHIO
Summary
Adept at fostering customer relationships and exceeding sales goals, my tenure at Huntington National Bank showcases a blend of exceptional service and strategic financial advice. Leveraging skills in cash management and persuasive communication, I consistently enhanced client satisfaction and operational efficiency, embodying a proactive and results-driven approach.
Overview
9
9
years of professional experience
Work History
Customer Relationship Banker
Huntington National Bank
Springfield, Oh
07.2023 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Retail Sales Supervisor
Best Buy
Springfield, OH
01.2015 - 07.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
Education
High School Diploma - General
Urbana High School
Urbana, OH05.2012
Skills
- Cash Handling
- Cash Management
- Customer Service-Oriented
- Developing customer relationships
- Customer Education
- Products and Services Knowledge
- Self-motivated nature
- Analyzing performance
- Account Servicing
- Persuasive communication style
- ATM balancing
- Meeting Sales Goals
Timeline
Customer Relationship Banker
Huntington National Bank
07.2023 - Current
Retail Sales Supervisor
Best Buy
01.2015 - 07.2023
High School Diploma - General
Urbana High School