Lakshmi Ramprasad
Downingtown,USA
Summary
Seasoned Product Owner with 12 years of expertise in product vision, strategy, and execution, skilled in Agile methodologies, Scrum, requirement gathering, roadmap development, stakeholder management, user story creation, backlog prioritization, and data-driven decision-making to optimize features and enhance customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Product Owner
Aspire Systems
01.2022 - Current
- Involved in the design, development & launch of a web portal for claim submission integrating it with the Salesforce cloud
- Experienced in Prioritizing, analyzing & implementing orchestration APIs
- Guided a multi-disciplinary team of across the globe, prioritized and resolved 30+ new features and bug fixes
- Managed the end-to-end design of a claim submission solution and integrated it with JPMC Concourse for business-to-business and business-to-individual pay-outs through ACH and check payment methods, handling an average monthly volume of 30K transactions
- Owned, prioritized, and maintained backlog prioritization, ensuring alignment with Product Vision,business goals and stakeholder expectations.
- Facilitated collaboration and communication between development teams and stakeholders, ensuring clarity of requirements and expectations while utilizing cross-team management to drive project success.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Proactively participated in planning activities and effectively collaborated with other Product Owners to ensure alignment on dependent platforms
- Identified complex business needs and served as the single point of contact for translating them into detailed executable user stories adhering to SAFe standards
- Was a Subject matter expert to cross-functional teams on PI planning, ART sync, sprint planning, DSU, retrospectives, and maintaining/controlling a backlog
- Conducted gap analysis to identify discrepancies in current versus future state business processes, prioritizing opportunities for optimization and efficiency improvement
- Recommended modifications to products, packaging, production processes and other characteristics to improve environmental soundness and sustainability of products
- Documented system architecture diagrams, process flows, use cases, and other technical specifications.
Payments Business analyst
Wirecard India Pvt. Ltd
03.2017 - 04.2018
- Managed requirement gathering and end to end project coordination for implementing payment gateway solution; resulting in increased the net revenue by 6.7%
- Documented, defined, and shared detailed business requirements for critical and complex custom-designed, digital payment gateway that use a wide range of technology like credit cards, UPI payment, QR code payment, etc
- Document User Stories to analyze the level of effort on project specifications and articulate unambiguous user stories to the development teams for implementation
- Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology, and identified potential pitfalls, risks, and issues
- Implement Agile-Scrum framework for gathering requirements and facilitate user stories workshop
- Produced visual models for the system using MS Visio to create Process Flow, Use Cases and Activity diagram
- Developed JIRA and Confluence Dashboards & Pages for project management purposes
- Worked closely with stakeholders using Elicitation Techniques to understand their need, technical documentation, creating UX/UI design (wireframes), mock-up (Azure)business process flows (data modeling), Testing (CRP/UAT).
Test lead - Cards & Payments
Wipro Technologies
12.2008 - 03.2017
- Led a team of 15 members to complete pilot projects including 2series BIN implementation and chip mandate implementation for about more than 100 key Banks and financial processing institutions.
- SME in ISO 8583:1987 messaging standards for Payment Industry including Credit or Debit card domain with Magstripe, EMV or CHIP and PayPass Products expertise.
- Module lead for a 10 member team providing implementation support for technical interfaces of payment industry's core and auxiliary processing systems to international financial institutions, their transaction processors and service providers.
- Took total responsibility in collaboration with customer for estimation, planning, monitoring and control of testing activities and tasks.
- Prepared project progress report and status reports to the customer management and internal management at regular intervals.
- Maintained customer satisfaction for all implementation projects above 85% with zero production failures during the implementation.
Education
B.TECH - Electronics & Instrumentation
SASTRA University
07.2008
Skills
Business Analysis
Agile frameworks
Agile Methodology
Feature Prioritization
Story planning
Requirements Elicitation
Wireframing and Prototyping
Project Management
Cross-departmental Alignment
Product Backlog Management
Salesforce Service cloud
Search Engine Optimization
User Story Creation
Roadmap development
Release planning
Chronicles of Achievement
- Product Management: Played a pivotal role in implementing rewards payee functionality, enabling the efficient distribution of 500+ credit cards per month. Contributed to the strategic acquisition of American Financial & Automotive Services, Inc. (AFAS) by Assurant, overseeing nearly two million in-force vehicle service contracts.
- Project Planning & Execution: Directed the design and deployment of a claim submission solution integrated with JPMC Concourse for ACH and check payments, handling 30,000 transactions monthly. Achieved a strategic partnership with a top global bank, optimizing payment processes and business relationships.
- Cost Management: Implemented a solution to identify the Product Manufacturer warranty and add system controls for RV-related products, reducing claim risk by 10%.
- Effective Backlog management :Managed the conversion project from Microsoft Dynamics 365 to Salesforce cloud to streamline the claim creation process and expedite claim processing time.
- Identified complex business needs and served as the single point of contact for translating them into detailed executable user stories adhering to SAFe standards.
- Cross-Functional leadership: Spearheaded the end-to-end design, development, and launch of a user-friendly web portal for claim submission; integrated the portal with Salesforce CRM, reducing manual data entry by 70%.
- Requirement Gathering & Feature prioritization : Managed requirement gathering and end-to-end project coordination for implementing a payment gateway solution, resulting in a 6.7% increase in net revenue.
- Subject matter expert in ISO 8583:1987 messaging standards for card transactions for payment transactions.
- Proficient knowledge in Retail (Point of Sale), Credit Cards, Merchant Acquiring, Payments, EMV (Europay, MasterCard, and Visa) Contact & Contactless cards, NFC technologies, Payment Schemes, and Financial transaction Flow.
Certification
- IIBA Certificate - ECBA - Entry Certificate in Business Analysis, 2021
- SAFe5 Product Owner/Project Manager, 2022
- Salesforce Certified Business Analyst, 2023
Recognitions and Awards
- Received an award for handling complex projects and executing them with excellence.
- Assigned as a trainer for the new hires in our testing group within one year of joining the company.
- Received an award for leadership in spear-heading MasterCard mandate (pilot) project.
Timeline
Technical Product Owner
Aspire Systems
01.2022 - Current
Payments Business analyst
Wirecard India Pvt. Ltd
03.2017 - 04.2018
Test lead - Cards & Payments
Wipro Technologies
12.2008 - 03.2017
B.TECH - Electronics & Instrumentation
SASTRA University
- IIBA Certificate - ECBA - Entry Certificate in Business Analysis, 2021
- SAFe5 Product Owner/Project Manager, 2022
- Salesforce Certified Business Analyst, 2023
Similar Profiles
Muthusamy VMuthusamy V
Senior Technical Lead at Aspire SystemsSenior Technical Lead at Aspire Systems
Dhivakaren C SDhivakaren C S
Project Leader - Scrum Master - Talend Developer at Aspire SystemsProject Leader - Scrum Master - Talend Developer at Aspire Systems
Praveen SinghPraveen Singh
Senior Project Manager at Aspire SystemsSenior Project Manager at Aspire Systems