Lakyn Moore
New Albany,MS
Summary
Dynamic Store Manager with a proven track record at Money Matters, excelling in customer relations and team leadership. Expert in cash management and inventory control, I foster a positive work environment while training and mentoring staff. Committed to enhancing customer satisfaction and operational efficiency, I thrive in fast-paced settings.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
Work History
Store Manger
Money Matters
Okolona, MS
09.2020 - 02.2023
- Led daily operations, ensuring efficient store functioning and customer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Daily bank deposits
- Writing checks daily at closing
- Cash Handling
- Collection Calls
Packer
ACCO Brands
Booneville, MS
10.2019 - 03.2020
- Operated packing machinery efficiently to ensure timely completion of orders.
- Inspected products for quality assurance and compliance with safety standards.
- Collaborated with team members to optimize workflow and reduce packing errors.
- Maintained accurate inventory records and managed supplies effectively.
- Trained new employees on best packing practices and safety procedures.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Customer Service Representative
Iqor
Tupelo, MS
08.2017 - 10.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with team members to improve response times and service quality.
- Trained new representatives on systems and best practices for customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Itawamba Agriculture High School
Fulton, Ms Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Policies and procedures
- Accurate cash handling
- Bank deposit procedures
- Bank and safe deposits
Timeline
Store Manger
Money Matters
09.2020 - 02.2023
Packer
ACCO Brands
10.2019 - 03.2020
Customer Service Representative
Iqor
08.2017 - 10.2019
High School Diploma -
Itawamba Agriculture High School