Program Operations Professional experienced in overseeing administrative processes, managing staff, and improving system efficiencies. Delivered impactful programs through strong analytical skills, effective communication, and adherence to regulatory standards. Focused on fostering collaboration, driving program development, and enhancing community engagement.
Work History
Community Education Director
1 Year 2 Months
Rushford-Peterson Schools | 08.2025 - Current
Oversee the administration and daily operations of multiple Community Education programs, ensuring programs are implemented consistently with district policies, procedures and program requirements.
Managed program registration, enrollment, billing, payment tracking, participant records, and reporting across multiple electronic management systems to ensure seamless program operations.
Coordinate with school administration, staff, families, instructors, vendors, and community partners to communicate program requirements, resolve concerns, and support successful program delivery.
Researched and troubleshot system, registration, billing, and operational issues, coordinating solutions with staff and external support to minimize disruptions.
Identify opportunities to improve administrative processes, program operations, recordkeeping, and communication to increase efficiency and accuracy.
Identified opportunities to enhance administrative processes, program operations, recordkeeping, and communication, leading to improved efficiency and accuracy.
Research and troubleshoot system, registration, billing and operational issues and coordinate solutions with appropriate staff or external support.
Directed community education programs aligned with district goals and family engagement needs.
Kids Club Director
3 Years 4 Months
Rushford-Peterson Schools | 06.2023 - Current
Oversee daily operations of a school based childcare program, including staffing, scheduling, enrollment, billing, family communication, and program administration.
Recruit, train, schedule, supervise, and provide ongoing guidance to program staff.
Managed tuition billing and financial processes, including invoicing, payment processing, account balance monitoring, and billing discrepancy resolution.
Ensure compliance with applicable program requirements, district policies, and state regulations while maintaining accurate records and documentation.
Develop and implement program procedures and operational practices to support consistent, staffed, and efficient service delivery.
Communicate regularly with families, staff, administrators, and other leadership individuals to address concerns, resolve issues, and set program expectations.
Utilize electronic systems and Microsoft and Google applications to manage records, schedules, billing, communications, and other administrative functions.
Child Care Teacher Aid
5 Years 4 Months
Good Shepherd Child Care | 12.2018 - 04.2024
Organized engaging classroom activities and educational opportunities to enhance children's learning experiences.
Provided care and comfort for children aged 6 weeks to 5 years, fostering a nurturing environment.
Communicating professionally and positively with parents regarding their children’s activities, progress, concerns and behavior.
Organizing classroom activities and educational opportunities.
Demonstrated strong knowledge of day-to-day operations, effectively performing multiple roles across different age classrooms.
Support Staff Technician
1 Year 3 Months
Gundersen Health System | 05.2022 - 08.2023
Operates the flow of specimens into the lab by using current specimen collection techniques including Phlebotomy, swab collections, and specimen processing techniques.
Supported Education Coordinator by performing blood draws, ensuring procedural accuracy and patient comfort.
Collaborated with clinic and hospital staff, patients, and families to maintain confidentiality and enhance patient experience.
Coordinated with Patient Business Services, Laboratory Information Systems, and ordering providers to ensure accurate ordering and billing of laboratory tests.
Certified Nursing Assistant
4 Months
Bremmer Suites Assisted Living | 06.2021 - 10.2021
Coordinated and organized resident and family activities to enhance engagement and well-being.
Maintained detailed workflow processes to improve service delivery for residents and staff.
Communicated effectively with team members to support collaborative care and achieve shared objectives.
Director of Community Education and Training at McLean County Children's Advocaccy CenterDirector of Community Education and Training at McLean County Children's Advocaccy Center