Lakysha Roberts
Walmart Supercenter
Columbia,SC
4
years of professional experience
Qualified Customer Service Representative with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Work History
cashier
2 Years 2 Months- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientèle.
Management (THIRD KEY)
1 Year 7 Months- Implemented marketing strategies which resulted in 12% growth of customer base.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special order.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education
Bachelor of Science - Therapeutic Recreation
Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Trusted key holder
Strong client relations
Quick learner
Adaptive team player
Active listening
Timeline
cashier
Walmart Supercenter
09.2014 - 11.2016Read More
Management (THIRD KEY)
Dollar General
01.2013 - 08.2014Read More
Benedict College
Bachelor of Science from Therapeutic Recreation
Read More