LAL THAPA
GAITHERSBURG,MD
Summary
Accountable and dependable focusing on customer satisfaction and sales revenue, notably at Walmart Inc, by leveraging exceptional customer service and strategic sales techniques. Skilled in problem-solving and time management, adept at fostering teamwork and collaboration. Achieved significant results through dedication and a positive attitude, without exceeding a single numerical percentage.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Uber Eats INC.
08.2021 - Current
- Delivered bag of food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Sales Manager
Walmart Inc
05.2013 - 07.2021
- Hiring sales associates, teach and train and scheduling.
- Making plans for the daily, weekly and monthly and assigned tasks and follow up.
- Maintain the sales floor and backroom to enhance customers experience.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built relationships with customers to encourage repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - Mathematics
Tribhuwan University
Nepal07.1996
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Dependable and reliable
- Problem-Solving
- Time Management
Languages
English, Hindi and Nepali(Native)
Full Professional
Timeline
Delivery Driver
Uber Eats INC.
08.2021 - Current
Sales Manager
Walmart Inc
05.2013 - 07.2021
Bachelor of Arts - Mathematics
Tribhuwan University